2021 Vacancies jobs

Job Title: Client Experience Coordinator

Location: Meyerton

Job Type: Full-time (Probation period of 3 months)

Salary: R12 000.00 + Employee allowances (including travel allowance, medical aid allowance and retirement annuity allowance)

About Us:
Founded in 2020, NOS Global is a disruptive CX business on a mission to ignite opportunity for businesses in the commercial real estate vertical through telemarketing, market intelligence data analysis, and business consulting. Based in the UK and South Africa, we deliver our innovative solutions for clients across the United Kingdom, North America, and the EMEA region.

Since 2021, we’ve helped our clients to secure over £57.4 million in revenue, with a further sales pipeline in excess of £3.8 billion. As a fast-growing start-up, we’re big on culture, and we define “NOStronauts” as those who sweat the small stuff, aren’t afraid to roll up their sleeves, obsess over client satisfaction, love helping others, and are continuously looking to grow as a professional.

Job Summary:
The Client Experience Coordinator will be a key part of the team, responsible for ensuring that our clients receive a seamless, professional, and positive experience throughout their journey with NOS.

You will work closely with the Client Relations team to manage client communication, coordinate meetings, maintain accurate CRM records and ensure that client requirements and follow-ups are handled efficiently.

Your role will focus on maintaining strong client relationships, supporting the smooth running of client meetings and ensuring that all relevant information, actions, and communication are accurately captured and followed through. You will be managing customer touchpoints, working closely with sales, and ensuring that the customer’s needs and expectations are met at every stage.

You will be responsible for ensuring that customers have a seamless, positive experience, leading to higher retention rates, repeat business, and brand advocacy.

Role Overview

As a Client Experience Coordinator, you will be a key point of contact for our clients and prospects. You’ll manage day-to-day client communication, coordinate and confirm client meetings, prepare and send meeting briefs, and participate in client calls where required.

You will also be responsible for keeping our CRM system accurate and up to date, preparing and distributing meeting minutes, and ensuring that agreed actions and follow-ups are recorded and communicated. Working closely with the Client Relations and Sales teams, you will help ensure that every client interaction reflects NOS’s commitment to professionalism, responsiveness, and exceptional client experience.

Key Responsibilities

• Client Communication & Support

Manage client and prospect enquiries via telephone, WhatsApp, and email.

Provide professional, timely, and customer-focused support.

Escalate and follow up on queries where required.

• Client Meeting Coordination

Work closely with the Client Relations team to confirm client meetings.

Ensure meeting details and attendees are confirmed.

Prepare and send meeting briefs to clients ahead of meetings.

Ensure internal teams are prepared for upcoming client meetings.

• Client Meeting Participation & Minutes

Join client calls and meetings where required.

Take accurate minutes, capturing key discussions, decisions, and action points.

Send meeting minutes to clients and relevant internal team members after meetings.

Track and follow up on agreed actions where required.

• CRM Management & Data Accuracy

Maintain accurate and up-to-date client and prospect information in the CRM.

Ensure client interactions, meetings, notes, and follow-up actions are recorded.

Regularly review CRM records and ensure information is complete and accurate.

Ensure the CRM accurately reflects the current status of client relationships and opportunities.

• Sales & Client Relations Support

Work closely with the Sales and Client Relations teams to support client relationships.

Assist with client follow-ups, meeting preparation, and communication.

Ensure information is communicated effectively between clients and internal teams.

Support a seamless client experience throughout the customer journey.

• Administration & Follow-Up

Maintain accurate records of client activities and communication.

Monitor outstanding actions and ensure appropriate follow-up.

Assist with client documentation, reporting, and general administrative requirements.

Ensure client commitments and deadlines are followed through.

Qualifications & Skills

Previous experience in customer service, administration, client support or sales support

Strong written and verbal communication skills

Ability to multitask and manage time effectively

Professional demeanour and a client-first mindset

Experience in commercial real estate or B2B services is a plus

Requirements:

Understanding of B2B sales or client management is advantageous, however, not a must.

Understanding of sales processes, customer journey mapping, and sales cycle management.

Excellent interpersonal and communication skills, with the ability to collaborate effectively across departments.

Comfortable working with CRM systems, sales platforms, and customer service tools.

Ability to adapt to a fast-paced, goal-driven sales environment.

Strong problem-solving skills with a customer-first mindset.

Good written and spoken English.

Why Join Us?

Competitive salary and performance-based incentives.

Work in a fast-growing company where you’ll have a direct impact on sales and customer experience.

Collaborative team environment with opportunities for professional development and growth.

Comprehensive benefits package

If you're passionate about delivering exceptional customer experiences in a sales environment and have the skills to build strong, lasting relationships, we’d love to have you on our team!

NOS Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, or any other characteristic protected under law.

Pay: R12 000,00 per month

Application Question(s):

• Please confirm that you are aware that this is an office based role, in Meyerton, Midvaal.
• Do you have CRM management experience? If yes, which CRM are you familiar with?

Experience:

• customer service, client support or sales support: 2 years (Required)

Work Location: In person