Account Manager jobs

Job Title:

Account Manager – IT Services

Job Summary

We are seeking a dynamic and detail-oriented Account Manager to manage multiple key client accounts in the IT services sector. This role involves end-to-end account management, including month-end billing, administrative and reception duties, and coordinating with technical teams to ensure exceptional service delivery. The ideal candidate will be highly organized, customer-focused, fully bilingual, and able to thrive in a fast-paced environment. Candidate needs to be both a team player and able to work independently.

Key Responsibilities

• Client Account Management
• Build and maintain strong relationships with key accounts.
• Serve as the primary point of contact for client queries and escalations.
• Ensure timely and accurate communication between clients and internal teams.
• Billing & Financial Administration
• Prepare and process month-end billing for all managed accounts.
• Verify accuracy of invoices and resolve discrepancies promptly.
• Maintain records of billing and account transactions.
• Reception & Administrative Support
• Handle client reception duties, including calls, emails, and visitor coordination.
• Manage scheduling and documentation for client meetings.
• Maintain client files and ensure compliance with company policies.
• Function as PA to the MD of the company.
• Technical Coordination
• Liaise with IT technicians to ensure timely resolution of client issues.
• Track service requests and monitor progress against SLAs.
• Communicate technical updates to clients in a clear, professional manner.
• Ensuring prompt feedback from technical teams to close requests.
• Reporting
• Prepare monthly account performance and billing reports.
• Identify opportunities for process improvement in account management and billing.

Qualifications & Skills

• Experience:
• 3–5 years in account management or client services (IT industry preferred).
• Experience with billing and financial administration.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and Xero Accounting.
• Good understanding of IT services and terminology.
• Attributes:
• Customer-centric approach.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.

Why Join Us?

• Opportunity to work with leading IT solutions and a diverse client base.
• Collaborative team environment with growth potential.

Job Type: Full-time

Experience:

• Admin & Account Manager: 4 years (Required)

Work Location: In person