Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Job Purpose

This role/person requires a dedicated and proactive individual to join our team as the First Point of Contact for Customer Support on tinting machines and AkzoNobel tinting software & computers. This role is pivotal in ensuring exceptional customer service by addressing & escalating service requests, troubleshooting & resolving technical issues, and maintaining smooth communication between various stakeholders. The ideal candidate will have excellent communication skills, technical proficiency, customer-centric mindset and the ability to work independently.

The Tinting Specialist will be actively involved in handling customer calls regarding Mix2Win Next tinting software, colour formulation requests and tinting machine & computer-related problems as well as managing our asset platform (SAP) and coordinating service calls that are sent to our service agent.

Key Accountabilities

1. Customer & Technical Support

Provide daily phone/email support to customers, ensuring excellent service levels.
Troubleshoot tinting equipment via remote desktop and escalate unresolved cases to service agents.
Monitor the DTS Helpline and Case Management platform, resolving colour formulation and breakdown requests.
Diagnose hardware/software issues and collaborate with global Mix2Win teams when needed.
Support field technicians and internal sales teams.

2. SAP & Asset Management

Create functional locations and assign assets accurately for new store setups.
Manage loan agreements and ensure proper documentation on SAP and SharePoint.
Create and track service orders (installations, repairs, upliftments, maintenance).
Coordinate installation schedules with 3rd-party service providers.

3. Coordination & Communication

Handle customer and sales rep requests for breakdowns and new installations.
Ensure all stakeholders are informed of service timelines and priorities.
Obtain and process quotations from 3rd-party suppliers for tinting-related installations.

4. Mix2Win Online Management & Training

Create and maintain customer/store accounts on Mix2Win Online.
Ensure software, databases, and connectivity (SIM cards/routers) are up to date.
Maintain 90%+ online machine connectivity.
Deliver monthly and ad-hoc training sessions (Module 06 – POS Colour Delivery).
Update training material, SOPs, and technical documentation as needed.

5. Tinting Projects

Participate actively in tinting and business improvement initiatives.

Experience

A recognized qualification in a technical discipline
Experience in tinting or related industry and a strong technical orientation.
Proficiency in IT systems, including remote support tools like TeamViewer and advanced knowledge of Microsoft Office, is essential.
Familiarity with Fluid Management tinting machines and SAPMA Level 1 and 2 certifications would be advantageous, along with a proven ability to deliver exceptional customer service through professional telephone and email communication.
Key competencies include: initiative, customer focus, persuasiveness, and the ability to build lasting customer relationships.
The role demands strong problem-solving skills, commercial awareness, project coordination capabilities, and the ability to work independently while monitoring information effectively.
Excellent communication skills and a commitment to technical and professional excellence are critical for success in this position.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 50116