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Job Post Details
Tracker Call Centre Agent
Job details
Full job description
Overview of Role
Hambanathi, Gauteng, is looking for a Tracker Call Centre Agent to join their team.
Responsibilities
Service: Create and maintain the service tracking system. Fleet Logic, Bidtrack, Smart, Cartrack. Monitor the service tracking system to identify when vehicles stop reporting and making appointments between customers and the tracking company. Create users on fleet logic per customer group. Standby all hours to attend all tracker alerts (phonecalls) and possible hijackings and vehicle theft. Provide tracking reports on request. Send out weekly overspeed tracking reports to Sales Consultants, National sales manager and bracnh managers. Updating the yard lists daily to make sure that all vehicles are marked correctly with current customer, in case of emergency.
Client Liaison: Ensure excellent representation of the company (by maintaining appropriate etiquette, clothing, grooming, personal hygiene, appearance, language us and customer interface). Ensure excellent Customer Experience. Adhere to all relevant SOPs, standards and requirements.
Qualification
Grade 12, good administrative and computer skills.
Experience
Successful candidate must have minimum 1 years’ experience as a Tracker Call Centre Agent.
Personal Characteristics
The successful candidate must be highly motivated, passionate, energetic, determined to succeed and have excellent people skills. Must be willing to work extended hours.