Application Specialist jobs

Primary Purpose of the Job

The Application Specialist is responsible for the administration, support, and continuous improvement of enterprise business applications, with a primary focus on
focus on Microsoft SharePoint and related Microsoft 365 services. The role acts as a bridge between business users and technical teams, ensuring applications are stable, secure, and aligned with business requirements.

Main Duties and Responsibilities

• Application Support & Operations
• Provide 2nd and 3rd line support for business applications, including SharePoint Online.
• Troubleshoot incidents, perform root-cause analysis, and resolve application issues.
• Monitor application performance and availability.
• Manage application upgrades, patches, and enhancements
• Maintain application documentation, support procedures, and configuration records.

SharePoint & D365

• Administer and support SharePoint Online, including:
• Site collections and site provisioning
• Permissions, security groups and access controls
• Document libraries, metadata, content types, and workflows
• Design and maintain SharePoint sites for:
  • Document Management
  • Team Collaboration
  • Business Process enablement

• Support integration with:
  • Microsoft Teams
  • OneDrive
  • Power Automate
  • Power Apps.
• Ensure adherence to governance, data retention, compliance and information architecture standards.

Business Engagement and Change Enablement

• Engage business stakeholders to gather and document application requirements.
• Translate business needs into application solutions or enhancements.
• Assist with user acceptance testing (UAT) and deployment activities.
• Provide user training, guidance, and application documentation.
• Participate in application-related projects, including implementations and migrations.
• Support change management and release activities.
• Identify opportunities to improve application performance, usability, and automation
• Collaborate with developers and technical teams on custom or in-house solutions.

Qualifications

• Grade 12
• Diploma or Degree in Information Technology, Computer Science, or related field
• Microsoft certifications (SharePoint, D365, Power Platform) are advantageous

Work Experience

• Minimum 3- 5 years’ relevant experience

Knowledge

• Exposure to AI-enabled features, AI agents, or AI model integrations – Desirable
• Applied knowledge of the Power Platform, including:
  • Power Automate workflows (approvals, notifications, data synchronisation)
  • Power Apps custom SharePoint forms and canvas apps
  • Connector usage, triggers, actions, and platform limitations
  • Environment management and security considerations
• Application support and troubleshooting capabilities:
  • Incident diagnosis and resolution
  • Root cause analysis and configuration-level troubleshooting
  • Log analysis and error interpretation
  • Change, release, and deployment support
  • Understanding of application dependencies and integration points
• Data and integration knowledge:
  • SharePoint lists and libraries as structured data sources
  • Working knowledge of SQL databases (read-only / integration level)
  • Conceptual understanding of APIs and system connectors
  • Awareness of how SharePoint data is consumed by reporting tools such as Power BI
• Tools and Platforms:
  • SharePoint Admin Centre
  • Microsoft 365 Admin Centre
  • Power BI integration with SharePoint data sources
  • Dynamics 365 CRM platforms
  • Low-code / no-code enterprise solutions

Technical Competencies

• Microsoft 365 ecosystem knowledge:
• SharePoint, Teams, OneDrive, Power Automate, Power Apps
• Application support experience in an enterprise environment
• Understanding of:
  • User access management and security
  • Application lifecycle management
• Understanding of SQL and data integration concepts
• Experience in a regulated or corporate environment

Behavioural & Professional Competencies

• Strong problem solving and analytical skills
• Ability to work independently and in a team environment while managing multiple priorities
• Pragmatic mindset — balances “ideal architecture” with business reality
• Clear communicator with both technical and non-technical stakeholders
• Takes ownership of solutions end to end, from design to production support
• Detail-oriented. With a focus on quality and reliability
• Ability to learn new software and technologies quickly.

BDO Core Competencies

• Relationships and Collaboration
• Exceptional Client Service
• Business Growth
• Engaging people
• Leadership
• Quality, Risk management and Operational performance