Assistant Manager jobs

Spa Manager – 5‑Star Boutique Farm Spa (Wellington, Western Cape)About the Role

We are creating a 5‑star boutique spa on a scenic farm in Wellington, Western Cape. The spa is currently in the planning, design, and construction phase, and we are seeking an exceptional Spa Manager to lead the project from concept to full operation.

This role is ideal for a visionary leader who thrives in a start‑up environment and wants to shape a luxury wellness destination from the ground up.

Key Responsibilities1. Spa Planning, Design & Setup

• Collaborate with the owner and project team on the design, layout, and guest‑flow experience of the spa.
• Provide expert guidance on treatment room design, hydrotherapy areas, relaxation zones, reception layout, and back‑of‑house functionality.
• Research, source, and recommend all equipment, furniture, décor, and professional product ranges suitable for a 5‑star boutique spa.
• Oversee procurement, supplier negotiations, and ensure all equipment meets luxury‑spa standards.
• Assist in developing the treatment menu, service protocols, and signature experiences.

2. Pre‑Opening Operations

• Develop all operational systems, including booking processes, guest journey mapping, hygiene standards, and retail procedures.
• Create comprehensive Standard Operating Procedures (SOPs) for every aspect of spa operations.
• Establish partnerships with product houses, wellness brands, and training providers.
• Ensure full compliance with health, safety, and industry regulations.

3. Recruitment & Team Leadership

• Recruit, interview, and appoint all spa staff, including:
• Therapists
• Receptionists
• Spa attendants
• Wellness specialists
• Hire and mentor a capable Assistant Spa Manager who will support daily operations and uphold the spa’s standards.
• Build a strong, positive, and professional team culture rooted in:
• Respect
• Accountability
• Excellence
• Warm, guest‑focused service
• Lead all staff training, performance management, scheduling, and development.

4. Daily Spa Management

• Oversee all day‑to‑day operations of a 5‑star boutique spa.
• Maintain exceptional guest service and ensure consistent delivery of world‑class treatments.
• Manage stock control, retail performance, and supplier relationships.
• Monitor treatment quality, therapist performance, and guest satisfaction.
• Uphold immaculate cleanliness, hygiene, and presentation throughout the spa.

5. Business & Financial Management

• Manage budgets, cost control, and financial reporting.
• Track revenue, occupancy, retail sales, and profitability.
• Implement marketing strategies, promotions, and partnerships to grow the spa’s visibility and reputation.
• Ensure the spa meets monthly and annual performance targets.

Requirements

• Minimum 5 years’ experience in spa management or senior spa leadership.
• Strong understanding of spa design, equipment, and luxury product ranges.
• Proven ability to recruit, train, and lead a high‑performing team.
• Experience managing or opening a 4‑ or 5‑star spa is highly advantageous.
• Excellent organizational, communication, and guest‑service skills.
• Strong business acumen with experience in budgeting, reporting, and retail.
• Professional spa or wellness qualification.
• Ability to work independently, take initiative, and manage a project from concept to completion.

Company Culture

We place a strong emphasis on company culture.
The ideal candidate will:

• Lead with integrity, warmth, and professionalism.
• Foster a supportive, respectful, and motivated team environment.
• Uphold the values of excellence, consistency, and genuine hospitality.
• Contribute to a workplace where people feel valued, inspired, and proud of their work.

Why This Role Is Unique

• You will help design and build a 5‑star boutique spa from the ground up.
• You will have full influence over equipment selection, treatment menu creation, and team structure.
• You will recruit and develop your own team, including a capable Assistant Manager.
• You will manage a luxury spa set in a beautiful farm environment, offering a nature‑driven wellness experience.
• You will play a key role in shaping a long‑term, premium wellness destination.

Job Types: Full-time, Permanent, Learnership, Graduate

Pay: R15 000,00 - R30 000,00 per month

Work Location: In person