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Job Post Details
This job has expired on Indeed
Operational Excellence Manager/ Senior Business Analyst
Operational Excellence Manager/ Senior Business Analyst
Job details
Full job description
About the Role
We are supporting a leading Financial Services organisation as they scale their operational improvement capability. They are seeking an experienced Senior Process Excellence Lead to drive end-to-end process optimisation, improve operational efficiency, and support a growing automation programme.
This is a senior, hands-on role suited to someone who has led process improvement initiatives in complex environments and is comfortable working across multiple business units.
Key Responsibilities
- Lead discovery, mapping and redesign of core operational processes
- Facilitate workshops with business SMEs to identify pain points and improvement opportunities
- Build clear, well-structured process documentation (as-is / to-be)
- Partner with automation teams to prioritise opportunities and prepare processes for digital enablement
- Deliver measurable outcomes through lean methods, simplification and standardisation
- Drive continuous improvement culture across teams and stakeholders
- Present findings and recommendations to senior leadership
Skills & Experience
- Strong background in Operational Excellence, Continuous Improvement or Lean Six Sigma
- Experience in financial services, lending, insurance or similar regulated industries (preferred but not essential)
- Proven track record leading cross-functional process redesign initiatives
- Confidence working independently with senior stakeholders
- Ability to translate complex processes into clear, actionable artefacts
- Excellent communication, facilitation and workshop skills
- Lean Six Sigma certification a bonus (Green/Black Belt)
What We’re Looking For
A practical, collaborative improvement leader who can step in quickly, create clarity in ambiguity, and deliver process improvements that directly support automation and operational efficiency.
Contract Details
- Location: Remote (South Africa)
- Start: Immediate
- Duration: 12 months minumum
If you are an experienced Process Excellence professional with a strong continuous improvement mindset, we’d welcome your application.
Job Type: Full-time
Pay: R4 500,00 - R6 500,00 per day
Experience:
- Operational Excellence: 2 years (Required)
- Financial Services: 4 years (Required)
Work Location: Remote