Business Analyst Banking jobs

JOB PURPOSE

Perform investigations and analysis of business ideas, needs and problems, and

create proposals thereof.

RESPONSIBILITIES

Needs Assessment

Uncover emerging issues or needs, identifying potential causes, barriers and key

stakeholders as well as related issues. Liaise with operational, tactical and

support stakeholders to understand business needs, problems and

requirements.

Stakeholder Engagement

Contribute to stakeholder engagement through identifying stakeholders, finding

out their needs/issues/concern and reacting to these by arranging meetings and

events and drafting supporting materials to promote understanding and

commitment. Describe business problems and associated solutions using

industry standards methods, models and formats to display the results in a

manner that is meaningful and accessible by internal customers who commission

the work. Maintain fulfilment relationships and translate discussions between

business and fulfilment areas. Communicate identified improvements to all stakeholders.

Analysis of "As Is" and "To Be"

Document "as is" and "to be" processes and describe the changes required to

migrate to the "to be" capability to record accurately the change

required. Influence discussions about solutions, projects and initiatives based on

the analysis of the relevant business domains.

Business Requirements Identification

Collect business requirements using a variety of methods such as interviews,

document analysis, workshops, and workflow analysis to express the

requirements in terms of target user roles and goals. Identify, measure and

analyse business processes. Define value stream mapping in a specific business

area. Measure process wastes and leakages against benchmark standards.

Implement approved changes to processes.

Feasibility Studies

Conduct feasibility studies from a technological and organisational perspective

and document findings to complete cost-benefit analysis on implementing

changes to business processes, products, or business unit structure.

Documentation and Back up

Create and maintain technical and/or user documentation to a high standard and

back up files to ensure instant recovery if problems occur. Prepare research

reports that outline the results of investigation and analysis, and ad-hoc

commissioned research.

Personal Capability Building

Develop own capabilities by participating in assessment and development

planning activities as well as formal and informal training and coaching; gain or

maintain external professional accreditation where relevant to improve

performance and fulfill personal potential. Maintain an understanding of relevant

technology, external regulation, and industry best practices through ongoing

education, attending conferences, and reading specialist media.

BEHAVIORAL COMPETENCIES

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information

to effectively solve problems. For example, looks at complex issues from

multiple angles; explores issues to uncover underlying issues and root causes.

sees the main consequences and implications of different options.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear

understanding of the unique needs of different audiences. For example,

disseminates knowledge, insights, and updates in a polished, precise, and

compelling manner. Demonstrates a deep interest in others' comments. Creates

rich documents and reports.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational

goals. For example, outlines clear plans that put actions in a logical sequence;

conveys some time frames. Aligns own work with relevant workgroups. Takes

some steps to reduce bottlenecks and speed up the work.

Optimises Work Processes

Knows the most effective and efficient processes to get things done, with a focus

on continuous improvement. For example, uses metrics and benchmarks to

monitor accuracy and quality. Takes steps to make methods productive and

efficient. Promptly and effectively addresses process breakdowns.

*Action Oriented**

Takes on new opportunities and tough challenges with a sense of urgency, high

energy, and enthusiasm. For example, takes timely action on important or

difficult issues. Identifies and pursues new opportunities that benefit the

organization.

*Drives Results**

Consistently achieves results, even under tough circumstances. For example,

holds self to high standards of performance; sets some challenging goals; wants

to achieve meaningful results; pursues initiatives/efforts to successful completion

and closure. Focuses on key goals, even during setbacks and obstacles.

*Ensures Accountability**

Holds self and others accountable to meet commitments. For example, tracks

performance and strives to remain effective, learning from both successes and

failures. Readily takes on challenges or difficult tasks and has reputation for

delivering on commitments.

Nimble Learning

Learns through experimentation when tackling new problems, using both

successes and failures as learning fodder. For example, swiftly incorporates new

concepts and principles into own expertise; skillfully uses these fresh insights to

solve problems. Shares learning from own mistakes with others.

*Being Resilient**

Rebounds from setbacks and adversity when facing difficult situations. For

example, has excellent composure and professionalism, even in very difficult

situations; acts as a steadying force or role model for others. Skillfully

overcomes obstacles, learns from failures, and uses these lessons to improve

subsequent efforts.

Builds Networks**

Effectively builds formal and informal relationship networks inside and outside

the organization. For example, draws upon own network to gain insight, build

support, and achieve outcomes. Leverages networks to identify industry experts,

explore some best practices, and exchange ideas and knowledge.

Interpersonal Savvy**

Relates openly and comfortably with diverse groups of people. For example,

takes time to build rapport in meetings; speaks about common interests and

priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains

productive relationships with a wide variety of people and from a range of

backgrounds.

Demonstrates Self-Awareness**

Uses a combination of feedback and reflection to gain productive insight into

personal strengths and weaknesses. For example, seeks balanced feedback

from others and is receptive to both positive and constructive views; applies

insights from feedback. Knows own strengths and limits and how own style

impacts others.

Customer Focus**

Builds strong customer relationships and delivers customer-centric solutions. For

example, keeps in contact with customers to ensure problems are resolved, or to

improve customer service. Studies customer feedback and emerging customer

needs and uses these to determine some creative new ideas.

Instills Trust**

Gains the confidence and trust of others through honesty, integrity, and

authenticity. For example, demonstrates integrity, upholding professional codes

of conduct. Instills trust by following through on agreements and commitments

despite competing priorities and by being honest and straightforward.

Manages Conflict**

Handles conflict situations effectively, with a minimum of noise. For example,

seeks out a variety of opinions and options; maintains an open mind; takes steps

to ensure conflict remains constructive; avoids polarized or unilateral decisions;

seeks agreement on critical issues.

Decision Quality**

Makes good and timely decisions that keep the organization moving forward. For

example, knows when to act independently and when to escalate issues.

Integrates various inputs, decision criteria, and trade-offs to make effective

decisions. Typically makes good independent decisions.

Business Insight**

Applies knowledge of business and the marketplace to advance the

organization's goals. For example, clearly understands how own activities relate

to critical business drivers. Monitors business news and market changes for

impact on the business or on own expertise area; uses this to shape decisions.

Self-Development**

Actively seeks new ways to grow and be challenged using both formal and

informal development channels. For example, creates a development plan that

states clear goals and the tactics to achieve them. Gathers information on where

to focus. Makes efforts to apply new skills on the job.

EDUCATION

General Education

Grade 12/ SAQA Accredited Equivalent (Essential)

Business Analyst Certification/qualification (Essential)

Agile Methodology (Advantageous)

Long-term industry related qualification/certification (Advantageous)

EXPERIENCE

3 or more years Business Analyst/System Analyst experience (Essential)

Experience in Business process mapping (Essential)

Experience in SDLC methodology (Advantageous)

Experience in Process Re-engineering (Advantageous)

Experience and exposure in long-term insurance industry (Advantageous)

ADDITIONAL INFORMATION

*SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.