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    • We prefer candidates with 2-3 years of call center experience who excel in both written and verbal communication and possess exceptional technological skills.
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    • Handle inbound and outbound calls professionally.
    • Experience in handling inbound and outbound calls.
    • This role focuses on booking appointments for our…
    • View all VirtuHire jobs - Home Based jobs - Call Center Representative jobs in Home Based
    • Salary Search: Call Center Agent salaries in Home Based
    • Refers calls to appropriate departments only if unable to solve query appropriately.
    • The successful incumbent will be responsible for handling and building…
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    • Minimum 12 months experience in customer service role (Contact center).
    • The key objective of the role is to identify and understand customer needs, delivering a…
    • Minimum 1 year of call center experience (sales environment a must).
    • Excellent communication skills in *English, Afrikaans, and at least one vernacular…
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    • Agent should be willing to work in a 24x7 environment including weekend working• Must have excellent command over English Language• Dedicated to High Quality…
    • Prior experience in a customer service or call center role is preferred.
    • Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals…
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    • The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the…
    • Ensure a minimal to zero missed call rate.
    • Answer any inbound calls and assist as far as possible.
    • Reinforce information provided on a call with texts and/or…
    • Handle 50–70 inbound calls daily, courteously and efficiently.
    • Meet or exceed internal quality-assurance benchmarks on every call.
    • Minimum 2 years of Supervisor experience in customer service, call center, or a related field preferred.
    • They ensure safe, reliable interactions by adhering to…
    • BPO's and Call Centers highly recommended.
    • Cape Town, Western Cape 8001 (Required).
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    • Prior customer service and/or call center experience a plus.
    • Role involves handling inbound calls from customers/agents to resolve queries on their accounts.
    • Outbound call center sales: 1 year (Preferred).
    • Minimum 6 months outbound sales experience.
    • No weekends or public holidays.
    • Previous call center experience or assisting customers preferred.
    • In this role you will receive inbound calls from consumers for assistance with billing…

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