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Call Centre jobs in Cape Town, Western Cape

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    • Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.
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    • Have at least 8 months of experience working in an international BPO contact centre customer service environment (essential).
    • Ability to manage a high volume of calls and queries.
    • Permanent, Full Time (Including Weekends).
    • As part of the Group, Bank Partners supports healthcare…
    • Being a Financial Advisor/Broker is not a job but a long-term noble profession.
    • We are a well-established Financial Institution looking for motivated…
    • 12 Months international Call Centre OR 6 Months Financial/Banking OR 24 months local experience in call centre Customer service.
    • Minimum of Grade 12 / Matric.
    • Utilising strong communication, multitasking, and organisational skills, you will manage incoming calls, coordinate visitor reception, support order processing,…
    • Responsibilities: Navigate through multiple systems / applications for data gathering • Proficiency with computer skills (navigating multiple systems and…
    • Attention to detail to maintain accurate records of calls, outcomes, and actions.
    • We are looking for Collections Call Centre Agents to manage either defaulted…
    • Previous customer service or call centre experience is a must.
    • International contact centre experience will be advantageous.
    • Problem-solving and decision-making abilities.
    • This role is responsible for delivering structured onboarding and training programmes within a collections call…
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    • Medical aid – Covers only the employee;
    • In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for…
    • Strong problem-solving skills and the ability to think on your feet.
    • In this role, you'll handle bookings with precision, assist guests and property owners, and…
    • Experience: Minimum 1–2 years in customer service, call centre, or retention roles (experience in BPO/financial services is preferred).
    • Strong problem-solving skills and a customer-centric attitude.
    • Booking Management: Handle all accommodation booking requests received after hours, ensuring…
    • Advantageous: Knowledge of customer service best practices and call centre technology.
    • You will receive regular coaching and training, not only assisting you to…

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Call Centre Agent
Truworths
·
3.7
Cape Town, Western Cape
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Full job description

Job Description

We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have access to reliable transport.

Key Responsibilities

• Preparation for Inbound and Outbound Calls. • Quality of Call Opening. • Quality of Collections Call. • Quality of Credit Line Affordability Calculations. • Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment. • Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field. • Quality of Call Ending

Qualifications and Experience

• Matric or equivalent qualification • Previous relevant experience is advantageous.

Competencies

Essential Competencies:

  • Computer literate (Excel, Word)

Behavioural:

  • An ability to focus and concentrate
  • Excellent customer relations and people skills
  • Excellent communication skills and writing skills in English
  • The ability to work independently, in a fast paced environment
  • Accuracy and attention to detail
  • An ability to focus and concentrate
  • Proactive, self-motivated and flexible
  • Problem solving skills.
  • Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.
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