Call Centre jobs in Sandton, Gauteng

Student Advisor (Outbound Sales)

Location: Johannesburg, Newtown
Job Type: Fixed-Term Contract | Performance-Based
Department: Call Centre

Join a Team That Changes Lives Through Education

Richfield Graduate Institute of Technology is one of South Africa's leading private higher education institutions, dedicated to empowering students through quality education and career-focused learning. We are looking for ambitious, results-driven, and customer-focused Student Advisors to join our dynamic Call Centre team.

If you are passionate about sales, enjoy helping people achieve their career goals, and thrive in a fast-paced, target-driven environment, we'd love to hear from you.

About the Role:

As a Student Advisor, you will be responsible for engaging prospective students through outbound sales calls, building relationships, and guiding them through the enrolment journey. Your ability to connect with people, understand their educational aspirations, and recommend the right programmes will directly contribute to their future success while helping you achieve your sales targets.

Key Responsibilities:

Lead Generation & Prospect Management

• Conduct outbound calls to prospective students.
• Identify, qualify, and nurture leads for Richfield's academic programmes.
• Maintain accurate and up-to-date prospect information within the CRM system.

Sales & Student Enrolment

• Meet and exceed monthly enrolment and sales targets.
• Present the value and benefits of Richfield's educational offerings.
• Effectively handle objections and assist prospective students in making informed enrolment decisions.

Student Advisory

• Advise prospective students on programme options aligned with their career aspirations.
• Explain admission requirements, application procedures, and available financial options.
• Guide applicants through the complete enrolment process.

Relationship Management

• Build lasting relationships with prospective students through consistent follow-up.
• Collaborate with internal departments to ensure a seamless student experience.
• Deliver exceptional customer service throughout the sales journey.

Administration & Reporting

• Accurately capture all customer interactions on the CRM system.
• Prepare and submit sales activity and performance reports.
• Participate in ongoing training sessions and team meetings.

What We're Looking For:

Qualifications & Experience

• Previous sales experience, preferably in education, contact centres, or a related industry.
• Bachelor's degree is advantageous but not essential where relevant experience exists.
• Experience using CRM systems and Microsoft Office Suite.

Skills

• Outstanding verbal and written communication skills.
• Strong sales, negotiation, and closing abilities.
• Excellent interpersonal and relationship-building skills.
• Goal-oriented with the ability to perform in a high-volume, target-driven environment.
• Self-motivated, resilient, and eager to learn.
• Strong organisational and time management skills.

Personal Attributes

• Passion for education and helping others succeed.
• Positive attitude with high levels of energy and enthusiasm.
• Resilient and able to remain motivated despite rejection.
• Strong work ethic and commitment to achieving results.
• Able to work independently while contributing positively to a team environment.

What We Offer:

• Competitive base salary.
• Attractive performance-based incentive structure.
• Comprehensive training on Richfield programmes and proven sales techniques.
• Career growth and development opportunities.
• A supportive, collaborative, and energetic working environment.
• The opportunity to be part of one of South Africa's leading higher education institutions.

Contract Information

This position is offered on a fixed-term contract. High-performing employees will be considered for contract renewal and future career advancement opportunities within the organisation.

Ready to Make an Impact?

If you're driven by results, passionate about helping students achieve their educational goals, and excited by the opportunity to grow your sales career, we encourage you to apply today and become part of the Richfield team.

Pay: R6 000,00 - R7 000,00 per month

Work Location: In person