Call Centre jobs in Sandton, Gauteng
- FirstRandRandburg, Gauteng
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Address customer needs in order to meet or exceed customer expectations.
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- Dis-Chem LifeSandton, Gauteng
- Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous).
- Confident communicator with a persuasive and engaging…
- Dis-Chem LifeSandton, Gauteng
- Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous).
- Confident communicator with a persuasive and engaging…
- Tracker South AfricaGauteng
- Successful candidates will be placed within our Customer Experience and 24-Hour Critical Services Control Centres, where they will gain valuable workplace…
- Skills ExcelJohannesburg, Gauteng
- Maintain call center equipment and systems.
- Manage incoming calls or make outgoing calls.
- Above average computer and technologically proficient.
- Dis-Chem LifeSandton, Gauteng
- Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous).
- Confident communicator with a persuasive and engaging…
- GALXBOYJohannesburg, Gauteng
- 1 - 2 years call centre or service correspondence experience required.
- Duties and responsibilities include developing and implementing new policies to improve…
- The Focus GroupWoodmead, Gauteng
- Our client, a reputable player in the financial services industry, is seeking a committed Call Center Agent to support the administration and investigation of…
- SanlamMidrand, Gauteng
- Problem-solving skills and solution-oriented.
- Respond promptly and professionally to inbound client queries via phone, chat, WhatsApp, or email.
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- ACTJohannesburg, Gauteng
- Previous call center or customer assistance experience preferred.
- Meets productivity standards; completes work in a timely manner; strives to increase…
Customer Service Agent
Urgently hiringCredit Repair AustraliaSouth Africa3 hires made in past 30 days- Include relevant customer service, call centre or phone-based experience.
- In English, introduce yourself and briefly tell us your name, your customer service or…
- Skills ExcelKempton Park, Gauteng
- Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
- The Focus GroupSandton, Gauteng
- Checking/auditing of Marketing and Transnet vendor received invoices and to be checked against the compliance checklist.
- Receive, direct and redirect calls.
- AdendorffJohannesburg, Gauteng
- Technical knowledge of Tools and Machinery would be an advantage.
- You'll engage in exceptional communication and relationship building, demonstrate your sales…
- SmollanJohannesburg, Gauteng
- 1–2 years call centre experience preferable/ Customer service experience/Administrative experience.
- As a Customer Service Consultant, you will be responsible…
- SmollanEast Rand, Gauteng
- 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential||Essential / Minimum|0-5 years|.
Job Post Details
Call Centre Agent
Job details
Full job description
Job Description
Hello Future Call Centre AgentWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
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Address customer needs in order to meet or exceed customer expectations.
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Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
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Adhere to schedules to perform assigned work
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Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
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Identify and escalate risk as normal part of work.
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Resolve customer dissatisfaction/complaints by taking ownership of the problem.
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Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
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Plan and schedule activities to improve service.
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Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
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Follow up with customers to ensure resolution of query by other stakeholders where relevant.
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Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
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Demonstrate teamwork as a valued team player.
You will be an ideal candidate if you:
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Have a minimum of a Matric/Grade 12
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Have an NQF 5 qualification
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Have a minimum of 1 year experience in Call Centre / Customer Service within the Financial Services industry
You will have access to:
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An innovative work environment
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Opportunities for personal and professional growth
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Collaborative teams
We can be a match if you are:
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Analytical
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Attention to detail
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Strong communicator
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
12/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.