Call Centre jobs in Cape Town, Western Cape

PepsiCo’s Sub-Saharan Africa: Call Centre Agent in Customer Service.

Overview:

This role requires an individual who can efficiently handle customer calls and email interactions while also completing back-office tasks, including, but not limited to addressing corrections, orders, etc.

Minimum Requirements (Mandatory)

Candidates must meet the following minimum requirements to be considered for the role:

• A minimum of 6 months' call centre experience in customer service.
• Computer literacy with a good working knowledge of:
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel

Key Competencies

The ideal candidate should demonstrate the following competencies:

• Excellent verbal and written communication skills.
• Strong customer service orientation with a customer-first approach.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and time management skills.
• Ability to work independently as well as collaboratively within a team.
• Professional telephone etiquette.
• High level of attention to detail and accuracy.
• Ability to multitask while managing customer queries efficiently.

Advantageous Experience

Experience using any of the following systems will be considered an added advantage:

• SAP
• Salesforce
• Genesys

Working schedule:

Mon - Fri: 08:00 to 17:00 - Rotational shifts over the weekend may also include night shifts (for which transport will be supplied).

Pay: R7 500,00 per month

Work Location: In person