Call Centre jobs in Roodepoort, Gauteng

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
We are looking for an enthusiastic Customer Services Representative to join our friendly team. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

ROLES & RESPONSIBILITIES

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
• Reviewing and correcting data of incorrectly processed transactions;
• Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
• Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

POSITION REQUIREMENTS

• We will require you to have a minimum education of completed high school or college.
• Good knowledge of MS Office and Internet Explorer;
• At least one year´s work experience in customer services or a call center position;
• An additional language;
• Strong customer orientation skills;
• Excellent communications skills (both oral and written);
• Attention to detail;
• Good teamworking approach;
• Ability to work flexible schedules - this role requires availability during after-hours and weekends; and
• Must have a reliable, high-speed internet connection to perform duties remotely when needed.

PERKS & BENEFITS

• Extra leave above-standard and Birthday Off
• Hybrid Work Schedule
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!