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Case Manager jobs in Edenvale, Gauteng 1612

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    • Provide quality telephonic counselling to Kaelo EAP clients, including employees and managers.
    • Log case notes on all interactions with clients on the EAP system…
    • View all Kaelo jobs - Johannesburg jobs - Case Manager jobs in Johannesburg, Gauteng 2196
    • Salary Search: Clinical Consultant - Case Manager salaries in Johannesburg, Gauteng 2196
    • See popular questions & answers about Kaelo
    • Hours:* 3pm – 11pm SAST or 6pm – 2am SAST (U.S. business hours) — your mornings are completely free.
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    • Namely cleaning, catering, waste management etc.
    • Serve as a central point of contact for customer inquiries while managing key administrative functions.
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Job Post Details

Clinical Consultant - Case Manager - job post

Kaelo
2.7 out of 5 stars
Johannesburg, Gauteng 2196
Full-time

Job details

Job type

  • Full-time

Location

Johannesburg, Gauteng 2196

Full job description

Company Description


About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.


Job Description


EAP Case Manager Job Purpose

Provide quality telephonic counselling to Kaelo EAP clients, including employees and managers.

EAP Case Manager Job Duties

  • Manage cases referred by the inbound EAP team by providing counselling, coaching and guidance related to the unique challenges faced by the client
  • Schedule follow-up counselling sessions with the client in order to provide the counselling, support and/or coaching required
  • Have the ability to refer the client to other support structures with the aim of holistic support
  • Engage client(s) in a comprehensive short-term solution focused counselling intervention
  • Log case notes on all interactions with clients on the EAP system.

Education and Experience

  • Psychologists, social workers or registered counsellors
  • A minimum of 3 years EAP experience
  • Registered with the relevant professional body
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Some experience in a call centre or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes.

Key Competencies

  • Verbal and written communication skills
  • Phone skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience


Additional Information


PERSONAL ATTRIBUTES : COMPETENCIES

  • Accountability
  • Communication
  • Business writing skills
  • Efficient and effective mindset
  • Planning and organisation
  • Resilient and adaptive
  • Self-development
  • Significance and values oriented
  • Ethical
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