Claim Assessor jobs

We’re looking for a skilled and detail-oriented Desktop Motor Assessor to join our growing Claims team. This professional-level role involves conducting digital motor assessments, processing repair evaluations, and supporting the claims process through data-driven decision-making and stakeholder collaboration. You will play a vital role in ensuring fair, accurate, and efficient digital assessments that reflect Prime’s commitment to excellence and service.

Main responsibilities
Review and assess digital claims submissions using digital platforms and technologies (e.g., Abuntex).
Conduct thorough desktop investigations to validate damage reports and determine repairability.
Compare damage assessments with cost estimates, ensuring compliance with repair standards and guidelines.
Support decision-making on repair vs. replacement by evaluating vehicle condition, age, and value.
Apply alternative parts usage where appropriate (CAP, used, refurbished), and ensure correct sourcing practices.
Collaborate with Motor Body Repairers (MBRs) and internal teams to resolve discrepancies in quotes or final invoices.
Ensure assessments meet quality and turnaround time requirements in line with SLAs.
Assist in maintaining repair cost normalisation and identify trends or deviations.
Use smart repair and digital tools to enhance efficiency and assessment accuracy.
Ensure accurate and impartial documentation of assessments and decisions.
Maintain up-to-date knowledge of industry repair techniques, paint labour ratios, and market benchmarks.
Minimum requirements
Grade 12 / Matric certificate.

At least one of the following technical qualifications:
VDQ qualification
Automotive mechanic
Autobody refinisher
Minimum 2 years’ experience in a motor assessing or related claims environment.
Proficiency in digital assessment platforms (Abuntex highly advantageous).
Understanding of smart repair methodologies and vehicle repair processes.
Experience with cost assessment, repair vs. replace decisions, and parts evaluation.
Basic knowledge of SLA requirements and service delivery metrics