Community Support jobs

Organisation Description:

Technovera is an innovative tech scale-up that focuses on technology inclusion through the development of simple technologies to improve last-mile access in Africa. The organisation has developed Pelebox, a smart locker system that enables patients to collect their repeat chronic medication in under 30 seconds instead of waiting hours on queues at public clinics. We are growing the team as we ramp up the number of communities we serve. Our mission is to develop, promote and scale inclusive technologies, solving challenges of access to quality healthcare in Africa.

The following video provides the essence of the work we do: https://vimeo.com/386065332

Job Description & Purpose:

We are looking for a Product Assembly Lead to lead and strengthen our product assembly process, ensuring consistent build quality, predictable throughput, and a safe, well-run assembly environment. This role is hands-on and team-oriented. You will coordinate daily assembly activities, guide a team of 4 to 8 assemblers, and ensure that tasks are completed to standard with the right tools, parts, and documentation in place.

The Product Assembly Lead will work closely with Operations, Quality, and Field Support to ensure products are assembled, tested, and prepared for delivery in line with project schedules. While this role is focused on assembly, there is room for growth and cross-training over time as the organisation continues to scale and professionalise its manufacturing and delivery systems.

If you are reliable, structured, and enjoy leading practical work that directly improves patient experiences across South Africa and the region, then Technovera might be your new home. If you are skilled and interested in working for a tech-enabled scale-up operating at the intersection of Access to Quality Healthcare, Digital Technology, and Social Impact, then Technovera might be your new home.

Duties, Functions, and Responsibilities: Help Desk Support:

Assembly Planning, Scheduling, and Team Leadership:

• Develop daily and weekly assembly plans, outlining clear tasks, targets, and priorities for the team, and report on completed work.
• Lead and coordinate a team of 4 to 8 people, ensuring strong attendance, time-on-task, quality discipline, and a positive, respectful working environment.
• Allocate work across the team based on skills, complexity, and throughput needs, and adjust plans as priorities shift.
• Support onboarding, coaching, and training of new team members to improve skill level, consistency, and build quality.

Product Assembly Execution and Workmanship:

• Lead hands-on assembly work, including use of electrical and mechanical tools, fixtures, and basic measuring equipment.
• Read and interpret assembly instructions, basic schematics, parts lists, and measurements to guide correct build steps.
• Prepare the work area daily to ensure the right space, tools, parts, and safety controls are in place before assembly begins.
• Ensure products are assembled in a repeatable manner with minimal variability and minimal waste.

Quality Control and Testing Discipline:

• Conduct daily quality checks at defined stages of assembly, ensuring build quality, correct fitment, correct wiring, and general workmanship.
• Verify completed builds against defined requirements and document test outcomes, defects, and corrective actions.
• Escalate recurring issues, component defects, or quality risks early and support root cause analysis and corrective actions.
• Ensure all required assembly, testing, and sign-off documentation is completed accurately and stored correctly.

Inventory, Materials, Tools, and Workspace Management:

• Maintain disciplined control of parts and materials, including receiving, counting, confirming, recording, and tracking shortages.
• Coordinate with Operations to ensure required parts are available ahead of build schedules and flag risks early.
• Maintain tools and equipment in good working condition and ensure tools are returned to designated locations daily.
• Support toolbox checks, basic audits, and reporting of damages, losses, or safety concerns.
• Keep the assembly area clean, organised, and consistently ready for production work.

Packaging, Handover, and Delivery Readiness:

• Lead packaging and preparation of completed products to ensure safe transport and clean handover to the next phase (delivery or installation support teams).
• Compile and maintain delivery manifests and handover documentation, ensuring traceability of what was built and what was shipped.

Reporting, Communication, and Cross-Functional Coordination:

• Provide daily reporting with clear outputs, photos where required, key blockers, and parts or quality risks.
• Communicate consistently with the Operations team and other stakeholders using agreed routines and channels to ensure alignment and fast issue resolution.
• Support planning and coordination with other teams when assembly schedules connect to installations, maintenance, or special projects.

Safety and Compliance:

• Ensure safe working practices in the factory, including PPE discipline, tool safety, basic electrical safety, and incident reporting.
• Follow all company policies and procedures and adhere to safety regulations and industry standards.

Other General Duties, Functions, and Responsibilities:

• Attend team meetings (Weekly Operations, Daily Stand-Ups, Project Planning).
• Support periodic stock control days and ensure storage processes are followed.
• Assist colleagues whenever there is an opportunity to do so and support other duties consistent with the grade, qualification, and experience level.

Experience & Qualification

• National Diploma or equivalent experience in Mechanical, Electrical, Industrial, Manufacturing, or a related practical technical field. [Minimum: NQF 6 | Advantage: NQF 7]
• 3 to 7 years working experience in an industrial assembly, manufacturing, workshop, production, or technical build environment (experience leading a small team is highly advantageous).
• Valid SA driver's license [more than 2 years of driving experience]
• Valid Passport [At the time of start date]
• Excellent communication in person, in writing and over the phone [SA Multi-Lingual Ability to communicate in more than one language]
• Exposure to structured documentation, SOPs, process mapping, or audit preparation is advantageous.
• Strong organisational ability, high attention to detail, and confidence working with registers, evidence packs, trackers, and documentation systems.
• Strong written and verbal communication skills and the ability to work cross-functionally with operations, field teams, and technical teams.
• Demonstrated ability to learn quickly, take ownership, and build practical systems within team
• Comfortable using electrical and mechanical tools and working with practical build instructions and measurements.
• Computer literate and confident using basic digital tools for reporting and documentation (Word, Excel, and simple trackers).
• Strong leadership qualities, high reliability, attention to detail, and the ability to work well under pressure.

How to apply:

To apply, please

1. Open the application form:https://airtable.com/appcoqxRJCPn7K86m/pagP8x3FkKoh4G5iG/form

2. Select the role you are applying for from the role selector at the start of the form.

3. Complete all required sections and upload the relevant documents (for example, your CV and any supporting documents requested).

4. Review your information to ensure it is accurate and complete, then submit your application.

Note: Only applications through the pelebox website will be considered. CVs or applications sent to any of our email addresses will not be considered and will automatically be discarded or deleted. Please do not email any of our team members directly at this stage.

Please note: Apply for only one role. Applications for multiple roles will be automatically disqualified.

Closing Date:

Applications are reviewed on a rolling basis. This means early applications that fit the role have the highest probabilities of being short listed, interviewed and selected. The best time to apply is today. Once the right candidate is selected, the role will be removed from our website.

Job Types: Full-time, Temp to perm
Contract length: 24 months

Work Location: In person