Complaints Officer jobs

Job description:

PSG Distribution is currently recruiting for a Compliance Officer position. Reporting to the Head: Compliance – Distribution, you will overall be responsible for the implementation of relevant legislation regulations and to drive quality assurance and compliance adherence on the PSG Admin platform and adviser offices.

Responsibilities:

• Deal with Ombud matters direct complaints and binder complaints
• Keeping the complaint register up to date and ensuring that complaints are dealt with within timeframes as per compliance policy
• Monthly and quarterly complaints reporting to PSG Insure and PSG Admin
• Maintain the Key Individual/representative register
• Review and resolve Fit and Proper queries
• Regular interaction with all stakeholders in the business, including intermediaries
• Conduct and report on compliance audits at Adviser offices and Insure Platform
• Identify potential compliance breaches and investigate compliance irregularities or areas of concern
• Assistance with compliance projects
• Aligning to all TCF principles
• Assistance with regulatory information submissions
• Staying abreast of developments in the regulatory environment and presenting ad hoc training and information sessions for staff
• Regular feedback and updates of developments to the Board, management and staff
• Attend to preparation, timeous circulation of all board reports and minutes with keen attention to detail required
• Ensuring that best practice in terms of corporate governance, and ensuring the implementation of King and other statutory and regulatory requirements for the Board
• Feedback and updates of the status of compliance in the business as a whole
• Assist Compliance Manager with ad hoc requests and assistance to non-executive directors of the Board

Skill sets required:

• Relevant qualification such as B Com Law or equivalent
• Must be a registered and FSCA Compliance Officer In the possession of all appropriate SAIFM Compliance certification
• Knowledge of FICA, FAIS and relevant legislation, regulations and rules
• 2 years’ relevant experience
• Short-term insurance experience requirement

Pay: R10 000,00 - R25 000,00 per month

Work Location: In person