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    • Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in…
    • View all Bayport Financial Services jobs - Johannesburg jobs - Customer Service Representative jobs in Johannesburg, Gauteng
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Job Post Details

Customer Service Officer - job post

Bayport Financial Services
3.7 out of 5 stars
Johannesburg, Gauteng
Full-time
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Job details

Job type

  • Full-time

Location

Johannesburg, Gauteng

Full job description

Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person. The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences. Customer service officers are known to promote the company’s core values and acts as brand ambassadors of Bayport.

EDUCATION

MINIMUM QUALIFICATIONS
  • Matric and/or relevant equivalent NQF Level 4 qualification
DESIRED/ PREFERRED REQUIREMENTS
  • RE 05 qualification (FAIS (Financial Advisory and Intermediary Services) Compliant) and/or relevant experience advantageous.
  • NQF L4/L5 Banking course Business Management/Administration Certificate.

MINIMUM REQUIREMENTS

  • Minimum 1+ years' experience in a customer service-related role
  • Experience in working with inbound and outbound calls, customer retention, and collections experience preferred
  • Clear and effective communication, both written and verbal
  • Computer savvy, including competency with the Microsoft Office application suite
(Especially Outlook, Excel, and Word)
  • Strong organizational skills, attention to detail, commitment to accuracy and excellent work product, employed with maximum efficiency, without being weighed down by minutia
INDUSTRY EXPERIENCE
  • Minimum of 1+ years' experience in the financial services sector
  • An ideal candidate will have at least 1-2 years of successful employment in a professional office environment
  • General knowledge of administrative tasks/issues pertaining to client services

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