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Customer Service Agent (ICT OR OFFICE AUTOMATION INDUSTRY) - job post

Curiska (Pty) Ltd
Johannesburg, Gauteng
R15 000 - R18 000 a month
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Johannesburg, Gauteng

Full job description

Years exp: min 4 years.

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Manage large amounts of incoming calls
  • Log service calls received
  • Coordinate technicians
  • Ensure timeous handling of all customer queries
  • Identify correct fault diagnosis
  • Accurately load all information on the BPO system
  • Data capturing
  • Processing quotations
  • Prepare product or service reports by collecting and analyzing customer information
  • Work with Call Centre supervisor to ensure proper customer service is being delivered
  • Open and close all calls received

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