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    • Effectively resolve customer disputes in relation to payments owed.
    • Ensure timely validation, processing and resolution of customer claims and disputes.
    • Manage the end-to-end sales process for specific customer segments by identifying commercial opportunities in the region.
    • Willingness to travel is required.
    • Ensure achievement of retail sales targets * Ensure achievement retail GP margin * Increased turnover of existing Customers, adding to listings and customer…
    • Effectively resolve customer disputes in relation to payments owed.
    • Ensure timely validation, processing and resolution of customer claims and disputes.
    • HOURS: Monday - Friday 8am-5pm (UK hours).
    • SALARY: 26,000-34,000 ZAR per month + Bonus based on performance.
    • You’ll take ownership of your client portfolio—from…
    • Proven success in account management, sales, or customer growth roles.
    • Shape customer outcomes through innovative software and technology solutions.
    • Support customer onboarding and changes to customer service requirements.
    • Monitor customer satisfaction and identify opportunities to enhance the customer…
    • 2+ years of B2B sales or account management experience, ideally in technology, SaaS, or the channel.
    • Sales Execution: Develop a tailored plan for each account,…
    • Job Description: Responsible for driving team performance, managing daily operations, meeting KPIs, and ensuring excellent customer service within a fast-paced…
    • Use Bidfood lost customer and new customer list to generate sales leads.
    • Commercial Judgement: Qualifies opportunities and respects customer ownership.
    • Improve account management processes for efficiency and accuracy.
    • Develop account strategies based on each client’s goals and resources.
    • Implement continuous improvement initiatives to enhance operational effectiveness and customer outcomes.
    • The Group Manager – Finance and Accounting will be…
    • Regions operate as semi-autonomous offices with their own commercial, finance, HR, legal and operations functions.
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    • Self-motivated, results-driven, and customer-focused with a passion for exceeding targets and delivering exceptional service.
    • Prospecting and Lead Generation.

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Job Post Details

Business Relationship Manager
Bothaville, Free State
Full-time

Job details

Pay information not provided
Full-time
Bothaville, Free State

Full job description

Job Description
To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial Sales Inland, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
The Ideal candidate must have the following exposure:
  • Manage cost to income to increase profitability and efficiencies for the business.
  • Enhance business performance and profitability.
  • Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
  • Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
  • Develop and manage key stakeholder relationships that enable achievement of operational objectives.
  • Drive the achievement of customer migration by recommending solutions and improving efficiencies
  • Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
  • Define a sales strategy and delivery plans in support of the strategic business objectives
  • Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
  • Ensure compliance to legislative and audit requirements and adherence to relevant processes.
  • Compile reports that track progress and guide business to make informed decisions.
  • Ensure compliance to legislative and audit requirements and adherence to relevant processes.
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
  • Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.
You will be an ideal candidate if you:
  • Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment
  • Bachelor of Commerce must be a FAIS Accredited qualification (NQF level 6, 7 etc.)
  • Exposure to Credit Applications in Agric space environment.
  • RE qualification
  • Credit Management exposure a must
  • Have experience of dealing with high level customer queries
  • Are not an unrehabilitated insolvent
You will have access to:
  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate
We can be a match if you are:
  • Adaptable and curious
  • Sales driven
  • Thrive in a collaborative environment
  • Client-centric
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
02/12/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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