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    • Strong experience in dealer performance, CSI/VOC, customer experience and service standards.
    • Drive *CSI, NPS, VOC, customer complaint resolution and customer…
    • View all GAC International South Africa PTY LTD jobs - Sandton jobs - Customer Experience Manager jobs in Sandton, Gauteng
    • Salary Search: Aftersales Service Operations & Customer Experience Manager salaries in Sandton, Gauteng
    • 4–7+ years in customer support, client service, or customer experience roles.
    • The ideal candidate will combine strong hands-on customer support experience with…
    • Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
    • Improve internal processes that enhance the overall customer experience.
    • Monitor customer satisfaction metrics including CSAT, NPS, and customer feedback.
    • High-impact role across product, sales, and customer experience.
    • 3–5 years CSM/AM experience with revenue targets.
    • Position Type: Full-Time, Remote.
    • Previous experience working with U.S.-based customers.
    • Work closely with Sales to ensure a smooth customer experience throughout the expansion process.
    • Proven experience managing US customer service campaigns.
    • Manage daily operations of a US customer service campaign.
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    • Advanced experience using Zendesk or comparable customer support ticketing systems.
    • Proven experience owning customer onboarding and post-purchase support…
    • Share feedback and insights to enhance operational workflows and customer experience.
    • 2 to 3 years' experience in customer service or supply chain environments.
    • Oversee customer experience outcome, including service quality, turnaround times and customer satisfaction.
    • 8 to 12 years’ experience in Senior Operations or…
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    • Proven experience in guest relations or guest experience leadership/management.
    • Identify experience trends and recurring pain points.
    • Key Outcomes of the Role.
    • Proven experience managing multiple customer accounts simultaneously.
    • Proactively manage customer health, risks, and escalations, ensuring a consistently…
    • 2+ years of account management, customer success, or sales experience.
    • Coordinate internally to resolve customer issues.
    • Position Type: Full-Time, Remote.
    • Resolving customer issues promptly and accurately in a manner that will promote customer loyalty, liaising between the customer, branch network, sales…
    • Relevant sales or customer management experience within the mining or aftermarket environment.
    • Maintain regular communication with customers and internal…

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Job Post Details

Aftersales Service Operations & Customer Experience Manager - job post

GAC International South Africa PTY LTD
Sandton, Gauteng
R700 000 - R850 000 a month - Temporary, Temp to perm

Job details

Pay

  • R700 000 - R850 000 a month

Job type

  • Temp to perm
  • Temporary

Location

Sandton, Gauteng

Full job description

GAC South Africa is looking for an experienced Aftersales Service Operations & Customer Experience Manager to lead dealer aftersales operations, strengthen service standards and enhance the overall customer ownership experience.

Key Focus Areas

  • Lead and improve dealer aftersales operations and performance.
  • Drive CSI, NPS, VOC, customer complaint resolution and customer retention.
  • Conduct dealer visits, audits and performance reviews and drive improvement actions.
  • Develop dealer service training and capability-building initiatives.
  • Implement aftersales service campaigns and customer loyalty programmes.
  • Monitor key aftersales KPIs and provide actionable performance insights.
  • Collaborate with Technical Services & Warranty, Parts & Logistics, Marketing, GAC Headquarters and dealers to improve operational efficiency and customer experience.
  • Support new dealer aftersales readiness and operational setup.

What We're Looking For

  • Diploma or Bachelor’s degree in Business, Automotive Management, Marketing, Customer Experience, Automotive Engineering or a related field.
  • 5+ years’ experience in automotive aftersales, service operations or dealer management.
  • Strong experience in dealer performance, CSI/VOC, customer experience and service standards.
  • OEM, importer/distributor, dealer group or multi-dealer network experience preferred.
  • Experience with Chinese automotive brands/OEMs is highly advantageous.
  • Strong leadership, analytical, communication and stakeholder-management skills.
  • Fluent English required; Mandarin Chinese is an advantage.
  • Valid South African driver’s licence and willingness to travel nationally.

Pay: R700 000,00 - R850 000,00 per month

Work Location: In person

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