Customer Experience Manager jobs
- VirtuHireSouth Africa
- Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
- Agent XHome Based
- *3+ years of prior agency or CSM experience.
- You carry yourself well in front of customers and communicate with poise and authority.
- MwebSouth Africa
- This position requires someone who values strong working relationships with customers and suppliers and can intuitively identify and respond to customer needs…
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- TidalCape Town, Western Cape
- 3-5 years of freelancing experience.
- Serve as an escalation point for complex customer issues.
- 3-5+ years of CX leadership experience, ideally in DTC e-commerce…
- TELUS DigitalCape Town, Western Cape
- Proven experience as a QA leader or manager in a call center or BPO environment.
- Strong analytical skills with experience in using quality metrics to drive…
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- 3+ years of experience in sales, customer service, refunds handling, or a related role.
- Manage the Welcome Back Credits process for re-engaging former customers…
Customer Success Manager
Often replies in 1 dayPavagoSouth Africa- High-impact role across product, sales, and customer experience.
- 3–5 years CSM/AM experience with revenue targets.
- Position Type: Full-Time, Remote.
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- Salary Search: Customer Success Manager salaries in South Africa
- Genpact Mobility Services (I) Pvt. Ltd.Johannesburg, Gauteng 2191
- Collaborate with Genpact’s customer experience teams and clients to support digital engagement and service enhancements.
- StrykerCape Town, Western Cape
- Drive continuous improvement initiatives that enhance customer experience and operational efficiency.
- 5+ years of experience managing outsourced customer…
- Stingray Accessory ManufacturersWoodstock, Western Cape
- Minimum 5 years’ experience in customer service, after-sales, returns, warranty or service operations.
- Minimum 3 years’ team management experience.
Operations Manager - Customer Support
Often replies in 1 dayMoonspin (PTY) Ltd.Cape Town, Western Cape- 5–8 years of experience in customer service or call centre operations, with at least 3 years at managerial level.
- Experience working in i-Gaming field.
Virtual Assistant (Client Retention + Operations Support)
Often replies in 1 dayDC FitnessHome Based- Any experience with retention/customer support/operations.
- Trainerize experience is a plus but not required.
- Why you think you’d be a good fit.
- InitiateCape Town, Western Cape
- Play a key leadership role with real influence over customer experience and operations.
- Demonstrated success managing high-volume customer support teams.
- MSX InternationalPretoria, Gauteng
- Identify opportunities to improve customer experience, service delivery, and commercial value.
- Drive initiatives that enhance Customer Satisfaction (CSAT), Net…
- MSX InternationalPretoria, Gauteng
- Identify opportunities to improve customer experience, service delivery, and commercial value.
- Drive initiatives that enhance Customer Satisfaction (CSAT), Net…
Remote Customer Service Representative (US Hours)
Often replies in 1 dayPearlCape Town, Western Cape- Product training or enablement experience.
- Competitive Salary: Based on experience and skills.
- Your work monitoring usage patterns and gathering feedback will…
Job Post Details
Full job description
Location: Fully Remote (South Africa)
Hours: UK Business Hours
Are you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client’s team as a Customer Relationship Manager/Customer Support Manager, where your expertise will directly impact the success of an innovative healthcare technology platform.
About the Role:
In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. You’ll work with a leading healthcare automation platform dedicated to streamlining and enhancing healthcare processes for clients worldwide.
Requirements
Key Responsibilities:
- Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
- Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
- Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform.
- Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
- Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels.
What You’ll Bring:
- Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
- Exceptional communication and interpersonal skills.
- Strong problem-solving skills and a proactive approach to addressing client needs.
- Ability to manage multiple clients and priorities in a remote setting.
- Familiarity with CRM systems, ticketing platforms, and customer support tools.
- Flexibility to work UK business hours.
Benefits
- A fully remote role with a mission-driven company making a difference in healthcare.
- The chance to work with innovative technology that transforms healthcare operations.
- Competitive compensation and opportunities for professional growth.
About the Company:
Our client is at the forefront of healthcare automation, providing tools that simplify processes, improve efficiency, and elevate care standards. They are committed to empowering healthcare providers through technology, driving positive outcomes for clients and patients alike.
If you’re a customer-focused professional looking for an exciting role in the healthcare tech industry, we’d love to hear from you! Apply now to join a team that values innovation, collaboration, and excellence.