Customer Relationship Officer jobs

Job Advert Summary

Eduvos is looking to employ a Regional Customer Relationship Manager to support and oversee our Durban, East London and PE campuses.

The Opportunity

We are looking for an experienced regional leader with a strong background in event activations, key account management, and team leadership to drive high-impact school engagement and long-lead conversion across multiple campuses. This role is hands-on, field-based, and execution-driven. You will lead regional activation teams, own strategic school relationships, and ensure that national segmentation and enrolment strategies are delivered with consistency, quality, and measurable impact at a regional level. If your strength lies in planning and executing large-scale events, managing strategic accounts, and leading teams in a fast-paced, target-driven environment, this role is designed for you.

Position Type:

Permanent

Pupose of the role:

To drive regional strategy and execution of school engagement, data collection, and long-lead conversion initiatives. This role oversees a team of Customer Relationship Leads or Marketers across multiple campuses, ensuring segmentation strategy, customer experience, and national objectives are effectively localized and delivered.

Important to Know

• This is a high-travel role across campuses and schools
• Own transport and a valid driver’s license are required
• Flexibility to work evenings and weekends during peak event periods is essential
• This role is not suitable for junior marketers or purely administrative CRM profiles

Minimum Requirements

Qualifications / Education / Certification

• Bachelor’s degree in Business, Marketing, or related field (required).
• Professional certifications in CRM, Event activation, Education Marketing, or Leadership (advantageous).

Experience

6 years’ experience in one or more of the following:

• Event management or brand activation leadership
• Key account or partnership management
• Sales or marketing leadership in a field-based environment
• Proven experience leading teams (minimum 8 team members)
• Strong track record of planning and executing large-scale events or activations
• Experience working with targets, pipelines, and conversion metrics
• Exposure to the education sector or youth-focused markets is a strong advantage

Duties and Responsibilities

What You Will Be Responsible For:

Regional School Engagement & Activations

• Own and execute the regional school engagement strategy across Grades 8–12
• Plan, lead, and oversee high-volume events, expos, activations, and campus-based engagements
• Ensure consistent delivery of the value proposition, event standards, and brand experience
• Identify and grow key feeder school and sponsor partnerships in your region

Key Account & Stakeholder Management

• Act as the senior regional relationship owner for strategic schools and partners
• Build long-term, value-driven partnerships with school leadership and influencers
• Collaborate closely with Sales, Marketing, Academics, and Campus Operations to align execution

Team Leadership & Performance

• Lead and develop a regional team of Customer Relationship Marketers
• Drive clear targets, accountability, and execution discipline
• Conduct regular performance reviews, coaching, and capability development
• Build a high-energy, service-driven, student-focused team culture

Lead Generation & Conversion Oversight

• Ensure strong lead quality, volume, and application conversion from school and pre-enrolment campaigns
• Align regional activity to campaign timing, intake cycles, and enrolment priorities
• Use CRM insights to adjust plans, address gaps, and mitigate risk

Operational Control & Governance

• Oversee CRM usage, data quality, and engagement reporting
• Manage regional budgets for events, travel, and activations
• Ensure compliance with organisational standards, brand guidelines, and ethical conduct
• Drive audit readiness and risk mitigation

What Success Looks Like

• Regional lead and pre-enrolment targets consistently achieved or exceeded
• High-impact, well-executed events with strong school participation and feedback
• Healthy, growing feeder school relationships across the region
• High-performing, engaged regional CRM teams
• Accurate forecasting, reporting, and data hygiene
• Strong internal stakeholder confidence and collaboration

Functional and Behavioural Competencies

Functional Competencies

• Deep understanding of CRM and segmentation strategy.
• Event planning and execution.
• Analytical and reporting skills using CRM tools.
• Excellent stakeholder engagement and presentation skills.

Behavioural Competencies

• Strategic, collaborative, and outcome-focused.
• Excellent communicator and motivator.
• Proactive problem solver and innovator.
• Values-driven, resilient, and growth-oriented.

Why Join Us You will play a pivotal role in shaping how prospective students experience our brand long before enrolment. This is an opportunity to lead at scale, influence outcomes directly, and build something meaningful across regions, schools, and communities.