Customer Service Advisor jobs
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View similar jobs with this employerClicks Group LimitedMafikeng, North West- Knowledge of customer service excellence.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and…
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- The Beverage CompanyQueenstown, Eastern Cape 5319
- Support customer onboarding and changes to customer service requirements.
- The role is accountable for managing customer service operations, supervising Customer…
View similar jobs with this employerFirstRandAlberton, Gauteng- To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing…
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View similar jobs with this employerFirstRandGrabouw, Western Cape- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
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- PSG Konsult Ltd.Bedfordview, Gauteng
- Job Level: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents.
- Ison XperiencesPort Elizabeth, Eastern Cape
- Candidates must hold a valid post-matric qualification (Minimum NQF Level 4/5 or higher).
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- AI AcquisitionRemote in South Africa
- Maintain ownership of the customer relationship while internal work is being completed rather than simply passing the customer between departments.
- FirstRandHeidelberg, Gauteng
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
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- SEEDLINK (PTY) LTDCenturion, Gauteng
- Experience in customer service, sales administration or customer account management.
- Obtain and record customer feedback to identify opportunities for service…
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- Experience in customer service, sales administration or customer account management.
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- Discovery Ltd.Sandton, Gauteng 2196
- Proven experience driving customer experience, client service or advisor engagement strategies.
- Lead the transformation of communications, service excellence…
View similar jobs with this employerFirstRandKimberley, Northern Cape- Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
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- DigitalTolkRemote in South Africa
- This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.
- Sigma Connected GroupCape Town, Western Cape 7800
- Confidently, you engage with individuals to address customer inquiries and conflicts.
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- FirstRandTrompsburg, Free State
- Proven ability to meet sales, service, and customer experience targets.
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- PSG Konsult Ltd.Harrismith, Free State
- Provide professional and effective client service and support.
- Dealing directly with insurers, assessors, repairers and service providers.
Job Post Details
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Customer Experience Advisor
FirstRand
·
4.0
Cape Town, Western Cape 7441
Full-time
Customer Experience Advisor
Job details
Pay information not provided
Full-time
Cape Town, Western Cape 7441
Full job description
Job Description
To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Optimise work through the application of learning experiences
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
30/12/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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