Customer Service Analyst jobs

Global IT Support Analyst (Level 1/2)

Salary: R18 000 to R20 000 per month

Hours: 12am – 8am

Area: Sunninghill, Johannesburg

Type: Remote (Joburg based)

Join a Growing International IT Support Team

We are seeking a proactive and customer-focused Global IT Support Analyst (Level 1/2)

To join a global technology support team. This is an exciting opportunity to work within a modern and evolving IT environment, supporting operations across Australia, New Zealand, and Singapore. You will provide first and second-line support across networks, applications, and end-user devices while collaborating closely with teams located in Brisbane, Thailand, Vietnam, and the Philippines.

This role is ideal for someone who enjoys troubleshooting technical issues, delivering exceptional customer service, and working in a multicultural, fast-paced environment.

What you’ll do:

· Provide Level 1 and Level 2 technical support for end users across multiple regions.

· Manage incidents, service requests, and problem tickets in accordance with established service levels.

· Troubleshoot and resolve desktop, application, hardware, software, and connectivity issues.

· Support cloud-managed networks, enterprise SaaS platforms, and endpoint management solutions.

· Escalate complex technical issues to internal engineering teams and external vendors where required.

· Collaborate with offshore support teams and international stakeholders to ensure timely resolution of incidents.

· Assist club and corporate staff with IT-related queries and technical support requirements.

· Maintain accurate ticket documentation, updates, and knowledge base articles.

· Contribute to continuous improvement initiatives within the Service Desk environment.

· Adhere to cyber security policies, access controls, and operational procedures.

What you need:

Essential Skills & Experience

· Matric/Grade 12

· IT-related certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft Fundamentals, or similar

· Proven experience in a Level 1 or Level 2 IT Support, Service Desk, or Helpdesk role.

· Experience supporting multi-site or international business operations.

· Strong troubleshooting skills across Windows operating systems, desktop applications, and end-user devices.

· Experience supporting Microsoft 365 and common business applications.

· Understanding of networking fundamentals, including connectivity, Wi-Fi, VPNs, and basic troubleshooting.

· Familiarity with ticketing systems and IT service management processes.

· Ability to prioritise tasks, manage multiple requests, and work independently.

· Comfortable working overnight shifts aligned to Australian business hours.

Desirable Experience

· Exposure to cloud-managed environments and enterprise SaaS platforms.

· Experience with endpoint management tools and device administration.

· Knowledge of cyber security best practices and access management principles.

Why Join Us?

· Work within a modern and innovative technology environment.

· Gain exposure to international operations across multiple countries.

· Collaborate with highly skilled global IT teams.

· Opportunity for professional growth and development.

· Be part of a business experiencing ongoing growth and technological advancement.

If you're an enthusiastic IT professional looking to advance your career in a global support environment, we'd love to hear from you.

Pay: R18 000,00 - R20 000,00 per month

Application Question(s):

• Do you have a relevant IT qualification?
• Do you have troubleshooting skills across Windows operating systems, desktop applications, and end-user devices?
• Are you able to work 12am to 8am?
• Do you have experience with cloud-managed environments and enterprise SaaS platforms, endpoint management tools and device administration?

Education:

• High School (matric) (Required)

Experience:

• Level 1 or Level 2 IT Support, Service Desk, or Helpdesk : 5 years (Required)
• multi-site or international business operations support: 5 years (Required)
• supporting Microsoft 365 and common business applications: 3 years (Required)
• networking, connectivity, Wi-Fi, VPNs, basic troubleshooting: 3 years (Required)
• ticketing systems and IT service management processes: 3 years (Required)

Language:

• Fluent/Professional English (Required)
• Afrikaans (Required)

Work Location: Remote