Customer Service Analyst jobs
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- CultimateCentury City, Western Cape
- Our Graduate Customer Service Centre Analyst Program gives you the opportunity to use analytics, modelling and reporting to help optimise a customer operation…
- View all Cultimate jobs - Century City jobs
- Salary Search: Customer Service Analyst salaries
- PavagoSouth Africa
- Share customer insights to improve product/service.
- Maintain confidentiality of customer data.
- Track customer sentiment and feedback.
- View all Pavago jobs - South Africa jobs
- Salary Search: Customer Service Representative salaries in South Africa
- Revlon CorporateGauteng
- Own customer service performance outcomes and corrective actions.
- Own analysis of customer service and order fulfilment data.
- Matric or NQF 4 equivalent.
- View all Revlon Corporate jobs - Gauteng jobs
- Salary Search: Customer Service Manager salaries in Gauteng
- Momentum HealthCape Town, Western Cape
- Regulatory and compliance requirements relevant to customer service operations.
- 3 – 5 years’ experience managing operational service delivery teams in a…
- Siemens HealthineersMidrand, Gauteng
- Provide customer base analysis, business potential identification, customized service offering support, customer interaction support, and training to enable CS…
- GALXBOYJohannesburg, Gauteng
- Duties and responsibilities include developing and implementing new policies to improve customer service, responding to customer questions and handling customer…
- ACTJohannesburg, Gauteng
- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
- Affinity InternationalJohannesburg, Gauteng
- Familiarity with customer service platforms such as Zendesk, Freshdesk, or Salesforce.
- Minimum of 1–2 years of experience in a customer service, call center, or…
- FoundeverCape Town, Western Cape
- Collect information for RTM and execute actions to support service metrics.
- Provide insights and recommendations based on data analysis to enhance operational…
- Genpact South Africa (Pty) LtdJohannesburg, Gauteng 2191
- Analyze customer feedback and operational data to identify trends, root causes, and opportunities for service enhancement.
- OneNebulaMilnerton, Western Cape 7446
- Bridges the gap between customer service and operational improvement.
- Analyse customer engagement, product usage, and account activities to assess customer…
- KeenCape Town, Western Cape
- 3–5+ years in customer service, customer experience, or operations, including 1–2+ years in a leadership role.
- Momentum HealthCenturion, Gauteng
- Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
- Act as a liaison between key stakeholders/customers and the…
- View all Momentum Health jobs - Centurion jobs
- Salary Search: Business Analyst salaries in Centurion, Gauteng
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- Momentum HealthCenturion, Gauteng
- Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
- Act as a liaison between key stakeholders/customers and the…
- View all Momentum Health jobs - Centurion jobs
- Salary Search: Business Analyst salaries in Centurion, Gauteng
- See popular questions & answers about Momentum Health
- FDM GroupJohannesburg, Gauteng
- We partner with leading organisations to deliver successful change and transformation programmes, supporting them across project management, business analysis,…
- TELUS DigitalCape Town, Western Cape
- Roles and ResponsibilitiesOverseeing win-loss interview scheduling and transcription processesReviewing and editing win-loss interview transcriptsSummarising…
Job Post Details
Customer Service Analyst
Job details
Pay information not provided
Full-time
Century City, Western Cape
Full job description
Do you enjoy using data to solve real operational challenges? Our Graduate Customer Service Centre Analyst Program gives you the opportunity to use analytics, modelling and reporting to help optimise a customer operation that never stops.
What You’ll Do
- Build and maintain reporting that tracks operational performance
- Support workforce planning and resource optimisation across shifts and channels
- Run scenario and sensitivity modelling to test staffing and volume assumptions
- Validate data quality and investigate anomalies
- Turn operational data into recommendations for business leaders
What You’ll Bring
- A degree in Business Analytics, Business Management, Information Systems, Informatics, Statistics, Data Science or a related field
- Competence in Power BI, Excel, SQL, Python and Power Query
- Strong analytical thinking and commercial awareness
- An understanding of resource optimisation and data-driven decision-making
- Strong stakeholder management and organisational skills
- The confidence to influence decisions using data
Job Type: Full-time
Work Location: In person
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