Customer Service Associate jobs

Supply Chain Associate Manager
Isando, South Africa

As our Supply Chain Associate Manager for our HNC South Africa business, you will manage all supply chain operations at our Isando site, driving efficiency and service excellence for our customers.

You will lead a team of 4 direct reports, and will lead on raw materials planning, finish goods production planning, order management and Market Ready Solutions (MRS) operations.

You will see employees assure accurate and timely deliveries of finished goods to customers, managing inventory and maximizing manufacturing efficiencies.

This role is your opportunity to collaborate with cross-functional teams, optimize processes, and make a measurable impact on customer satisfaction.

Your key responsibilities

• Implement HNC EMEA supply chain strategy, policies and good practices in local structure
• Manages and supports local supply chain team in wide area of operation: order management and finished goods
• Production output optimization by supervising production planning with special focus on sequencing, dry cleaning
• Ensure proper information flow by collecting information from site to give good overview of order status management to Customer Care and Sales teams
• Ensure proper raw materials planning based on demand patterns and forecasts. Providing proper level of inventory, securing production running
• Stimulate supply chain process improvements and optimization whilst meeting agreed customer service levels
• Supports site troubleshooting
• Ensuring compliance with management directives
• Managing the team by: translate company strategy into team and individual goals, organize tasks and responsibilities to achieve the goals and ensure efficiency. Provide guidance. Identify training and development needs and support career development. Foster dsm-firmenich values and behaviors

We offer:

• Work on impactful projects that drive operational excellence and innovation in the nutrition and health industry.
• Collaborate with diverse, cross-functional teams across different business units.
• Be part of a culture that values open communication, trust, and continuous feedback.
• Grow your leadership skills by guiding and developing local supply chain teams.
• Contribute to process improvements and shape best practices in a dynamic, fast-paced environment.
• Experience real opportunities for personal and professional development within a global organization.

You bring

• Proven experience in supply chain management, ideally within an international and matrix organization.
• Self-driven, high learning agility, attention to detail, and a drive for continuous improvement.
• Excellent communication, organizational skills, past experience and ability to lead and develop a team.
• Proficiency in collaborating with cross-functional teams and managing stakeholder relationships.
• Strong knowledge of supply chain operations, production planning, and inventory management.
• Fluency in English.

About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.