Customer Service Manager jobs

Job Overview

Shopping Centre Operations Coordinator – Pretoria.

Job Purpose: Training program to prepare for future role as Shopping / Property Centre Manager, with hands-on centre operation coordination duties (not office based)

3x Positions available:

• Queenswood, Pretoria Moot
• Faerie Glen, Pretoria East
• Silverlakes, Pretoria East

Minimum Requirements:

• Professional and well-spoken Afrikaans speaking female, preferably aged approximately 30-50 years
• Afrikaans and English first & second languages a must (Afr & Eng client base), with excellent communication skills in both very important
• Matric / Grade 12 a must
• Dynamic, strong personality and good confidence to communicate on all levels
• Recent related experience in real estate / property / retail / shopping centre / store management coordination or similar highly preferred, with hands-on property operations approach
• Computer literate with good administration and organisational skills
• Good telephone etiquette and strong customer service skills important
• Interested in pursuing a career in centre management, and willing to commit to long term employment with company
• Valid driver’s license a must
• Residing in Pretoria a must (within daily commuting distance)
• Stable employment record and contactable employment references a must (No job hoppers, no unreasonable gaps in employment record, long term employment at previous employers etc.)
• To start as soon as possible
• Work hours: Mondays to Fridays from 08h00am – 17h00pm

Duties and Responsibilities:

• Hands-on centre coordination and centre operation duties for Property Management company, based at shopping centres in Queenswood, Faerie Glen and Silverlakes (not office based)
• Train and develop to prepare for future role as Centre Manager
• Report to Centre Manager and Portfolio Manager
• Ensure Security, Car Guards, and Cleaners are on-site daily and in full uniform
• Conduct daily checks to ensure Centre toilets are cleaned as scheduled
• Report maintenance issues (e.g., plumbing, broken toilets, leaks) to Centre Manager
• Assist Centre Manager with opening vacant stores and preparing premises for tenant viewings
• Serve as a point of contact for tenants and clients, liaising with Centre Manager as needed
• Coordinate contractors and service providers, ensuring work complies with SLAs before sign-off
• Operate as an information desk and liaise with office personnel for message routing
• Assist Centre Manager with obtaining monthly tenant turnover figures
• Perform additional duties as required

Salary: R10 000 – R15 000 gross maximum (depending on relevant experience).