Customer Service Manager jobs
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- Genpact South Africa (Pty) LtdJohannesburg, Gauteng 2191
- Analyze customer feedback and operational data to identify trends, root causes, and opportunities for service enhancement.
- Bluespec HoldingsSandton, Gauteng
- Confirming customer satisfaction before closure.
- Proactive management of delays and customer expectations.
- Post-repair customer satisfaction follow-ups.
- Telkom Express FeathercomCentury City, Western Cape
- Supporting customer retention through targeted initiatives aimed at reducing churn and improving the overall customer experience.
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- ConcentrixCape Town, Western Cape 7708
- Balance service delivery and cost control by accurately overseeing billable hours and resource requirements to meet both short- and long-term goals.
- View all Concentrix jobs - Cape Town jobs
- Salary Search: Operations Manager salaries in Cape Town, Western Cape 7708
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- Sigma Connected GroupPaarl, Western Cape 7646
- Previous experience within a contact centre or customer service environment.
- Build strong relationships with internal stakeholders and support the delivery of…
- RCL FOODS CareersJohannesburg, Gauteng
- Act as the Principal expert, understanding what drives service needs and customer behaviour.
- Facilitate the communication of a customer perspective to ensure…
- KeenCape Town, Western Cape
- 3–5+ years in customer service, customer experience, or operations, including 1–2+ years in a leadership role.
- SmollanGauteng
- Coordinate with internal teams, including Projects, Business Intelligence, Data Visualisation, Operations and Data Integration, to ensure effective service…
- View all Smollan jobs - Gauteng jobs
- Salary Search: Client Success Manager salaries in Gauteng
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- WastePlanCape Town, Western Cape
- Prioritizes customer satisfaction and service excellence.
- The Client Success Manager (CSM) will be responsible for building strong client relationships within…
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- PEPGiyani, Limpopo
- Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation.
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- Salary Search: Store Manager Giyani Masingita Mall - 6799 salaries in Giyani, Limpopo
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- MTNCape Town, Western Cape
- Total customer experience for MTN brand.
- Fluid complexities of customer expectations and demands.
- Support and assist the Sales Manager with the implementation…
- AdidasJohannesburg, Gauteng
- Drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.
- Maintain clean and tidy checkout areas.
- AdidasJohannesburg, Gauteng
- Drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.
- Maintain clean and tidy checkout areas.
- PEPstoresGiyani, Limpopo
- Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation.
- View all PEPstores jobs - Giyani jobs - Store Manager jobs in Giyani, Limpopo
- Salary Search: Store Manager Giyani Masingita Mall - 6799 salaries in Giyani, Limpopo
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- StandardAeroSouth Africa
- Cultivates customer loyalty through a commitment to customer satisfaction.
- Strong interpersonal and teamwork skills that include demonstrated expertise with…
- View all StandardAero jobs - South Africa jobs - Shift Leader jobs in South Africa
- Salary Search: Customer Account Leader salaries in South Africa
- Pepkor SpecialitySouth Africa
- Purpose of the job: To provide superior customer services by achieving optimum turnover results and customer services through merchandise presentation, staff…
Job Post Details
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Area Manager
Cape Town, Western Cape
Permanent
Area Manager
Job details
Pay information not provided
Permanent
Cape Town, Western Cape
Full job description
Requirements :
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
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- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by client
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
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