Hello Future Application Development Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals

Are you someone who can :

Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
Produce or review budget reports to make sure they accurately reflect work activity
Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
Escalate potential budget risks that may lead to increased costs or financial losses
Present work proposals on planned activities that will require financial resources
Allocate and approves expenditure
Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
Ensure full understanding of customer needs to deliver a quality service
Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
Communicate how customer service solution will be implemented and secures buy-in
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
Ensure resolution of customer queries and complaints timeously and ownership of issues
Analyse customer feedback to help improve customer service
Propose ideas to improve customer service
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support
Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
Develop and implement an area operational plan in achievement of Business objectives
Understand competencies and skills required for own and employee's development and performance
Identify development needs and select effective solutions to address own and employee development needs
Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
Provide on the job coaching and guidance
Manage team delivery against goals in the area of responsibility
Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
Participate in Talent Management practices and processes in line with HR policies and procedures
Implement employment equity plan targets in all recruitment and employee movement activities
Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
Set relevant stretch goals for team and motivate achievement
Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement
Ability to manage incidents, problems and changes.
Will require being on call(standby) for escalations of batch abends.
Focus primarily on Operational incidents and problems from business around system problems

You’ll benefit from our changeable benefits like:

Inspiring work environment
Work that is challenging
Space to make a difference.
Opportunities to innovate.
Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
Resources to help you with your professional development.
Generous leave policy
Preferential employee banking rates
When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#POST

#FNB

#FAIRLANDS

#LI-DG2

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/02/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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