Customer Service Manager jobs

Position Overview

The Multi-Site Convenience Store Manager is responsible for overseeing the operations, performance and profitability of multiple convenience stores (C-stores). This role will also ensure consistent standards across all locations, drive sales growth, manage staff and maintain compliance with company policies and regulatory requirements.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across multiple C-store locations.
• Ensure stores meet company standards for cleanliness, safety and customer service.
• Implement and monitor operational policies and procedures.

Financial Management

• Develop and manage budgets for each store.
• Monitor sales, margins and expenses to achieve profitability targets.
• Analyse financial reports and implement corrective actions when needed.

Team Management

• Recruit, train and mentor store managers and staff.
• Conduct performance reviews and create development plans.
• Foster a positive, customer-focused culture across all stores.

Customer Experience

• Ensure consistent delivery of excellent customer service.
• Handle escalated customer issues and complaints.
• Implement initiatives to improve customer satisfaction and loyalty.

Inventory & Supply Chain

• Ensure stock levels, ordering and vendor relationships are maintained across sites.
• Ensure accurate inventory management and minimise shrinkage.
• Coordinate promotions and merchandising across stores.

Compliance & Safety

• Ensure adherence to health, safety and food handling regulations.
• Maintain compliance with labour laws and company policies.
• Conduct regular audits and inspections.

Strategic Growth

• Identify opportunities for expansion, new product offerings and local marketing.
• Monitor competitor activity and market trends.
• Drive initiatives to increase foot traffic and sales.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with financial acumen.
• Ability to manage multiple priorities and locations simultaneously.
• Customer-focused with a passion for retail excellence.
• Problem-solving and decision-making skills.
• Proficiency in retail management systems and Microsoft Office Suite.

Qualifications

• Qualification in Business Administration, Retail Management, or related field (preferred).
• Minimum 5 years of retail management experience, with at least 2 years in multi-site management.
• Proven track record of achieving sales and operational targets.
• Proven track record of successful implementation of new or improved processes.
• Knowledge of retail store operations, food service and merchandising.

Performance Indicators

• Achievement of sales and profitability targets across all stores.
• Employee retention and engagement levels.
• Customer satisfaction scores.
• Compliance audit results.
• Operational efficiency and reduced shrinkage.

Please note: We sincerely appreciate your interest in this opportunity. While we are grateful for every application, only shortlisted candidates will be contacted. If you do not hear from us within 5 working days, please consider your application unsuccessful.

Job Type: Full-time

Pay: R30 000,00 - R32 000,00 per month

Application Question(s):

• How many supermarkets have you managed?
• Which supermarket brands have you worked at?
• Do you have a valid drivers licence?

Work Location: In person