Customer Service Representative jobs in Cape Town, Western Cape

Description

Roles and ResponsibilitiesOverseeing win-loss interview scheduling and transcription processesReviewing and editing win-loss interview transcriptsSummarising interview themes and communicating them clearly to clientsHelping to identify ways to improve technology and processesDoing whatever it takes to ensure our programs exceed client expectationsTackling ad hoc projects and assignments that help our startup scale fasterQualificationsMust have a minimum Matric English grade 5 Superb academic recordFast learner, comfortable with ambiguity, and a go-getterStrong interpersonal and analytical skillsExcellent writing, proofreading, and communication skillsPassionate about learning and using new software and technologiesExperienceA minimum of 1 year experience in a chat or email environmentExperience in writing and preparing reports (could be academic or professional)Experience in analysis of information (could be academic or professional)Given English written and comprehension skills required for this role are extremely high, you will need to pass a language assessment which will rate your grammar and vocabulary.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.