Customer Support Representative jobs
Sort by: relevance - date
- Tech-KeysHome Based
- Excellent customer service and communication skills.
- The ideal candidate will provide administrative and customer service support to our clients and…
- Western Cape GovernmentMitchells Plain, Western Cape
- The Department of Social Development, Western Cape Government has opportunities for competent individuals to provide customer care support services. .
- View all Western Cape Government jobs - Mitchells Plain jobs - Customer Care Assistant jobs in Mitchells Plain, Western Cape
- Salary Search: Customer Care Assistant: Customer Care (Post available in various locations), Ref No. DSD 76/2026 salaries in Mitchells Plain, Western Cape
- See popular questions & answers about Western Cape Government
Client Onboarding Concierge
Often replies in 1 dayAI AcquisitionSouth Africa- Welcome customers and explain their next steps.
- Confident and comfortable speaking with customers by phone.
- Able to manage multiple customers and priorities at…
- View all AI Acquisition jobs - South Africa jobs - Concierge jobs in South Africa
- Salary Search: Client Onboarding Concierge salaries in South Africa
- LearntasticHome Based
- Strong customer service and interpersonal skills.
- Support account managers and sales representatives with customer follow-ups, quotations, proposals, and sales…
- CoreKempton Park, Gauteng
- Monitor customer feedback and highlight recurring customer concerns to the Customer Service Supervisor.
- Success will be measured through the quality and speed…
- View all Core jobs - Kempton Park jobs - Customer Advocate jobs in Kempton Park, Gauteng
- Salary Search: Customer Service Advocate salaries
- See popular questions & answers about Core
- FlashWestern Cape
- Handle and resolve customer complaints.
- Enter customer information and update.
- Follow up customer calls where necessary.
- Identify and escalate priority issues.
- View all Flash jobs - Western Cape jobs - Call Center Representative jobs in Western Cape
- Salary Search: Call Centre Agent salaries in Western Cape
- See popular questions & answers about Flash
- Mamba Magnate MarketingSecunda, Mpumalanga 2302
- Assist customers with inquiries and purchases.
- Handle complaints and provide solutions.
- Maintain a positive shopping experience.
- View all Mamba Magnate Marketing jobs - Secunda jobs
- Salary Search: Customer Service Representative salaries in Secunda, Mpumalanga 2302
- iKhokhaUmhlanga, KwaZulu-Natal
- Provide unsurpassed customer experience to promote retention and loyalty.
- Data capturing and detail orientation with a good understanding of technical support.
- Clicks Group LimitedCape Town, Western Cape
- Consistently facilitate all customer interactions relating to complaints & queries, inclusive of calls, correspondence & tasks by offering a solution based…
- The Beverage CompanyWelkom, Free State
- Execute regular customer call cycles to support customer engagement and sales growth.
- Maintain high standards of customer service and professionalism across all…
- View all The Beverage Company jobs - Welkom jobs
- Salary Search: Sales Representative salaries in Welkom, Free State
- See popular questions & answers about The Beverage Company
- PavagoSouth Africa
- Handle difficult customer conversations professionally.
- Smooth and organized customer onboarding.
- Timely resolution of customer concerns.
- PavagoSouth Africa
- Handle difficult customer conversations professionally.
- Smooth and organized customer onboarding.
- Timely resolution of customer concerns.
- Ground One Direct MarketingCape Town, Western Cape
- Build and maintain strong customer relationships.
- Support customer acquisition and retention efforts.
- Help improve customer satisfaction and engagement.
- HCLTechCape Town, Western Cape
- To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
- Snowball Impact Marketing (Pty) LtdCape Town, Western Cape
- Consistently delivering excellent customer service.
- Confidence in speaking with customers.
- Building trust and rapport with customers.
Job Post Details
This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applicationsCompliance Manager - job post
4.04.0 out of 5 stars
Johannesburg, Gauteng
Full-time
Location
Johannesburg, Gauteng
Full job description
Job Description
To ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists.
Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards.
Perform regular audits, design control systems and help to design and implement company policies.
- Control expenditure and identify process improvements to contain and reduce costs.
- Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Analyse and interpret regulation and legislation and using a risk-based approach. Identification and risk rating of applicable laws and regulations for responsible business units.
- Development and implementation of compliance/legislative universe for responsible business units.
- Development and implementation of Compliance Risk Management Plans (CRMPs) for core legislative and regulatory provisions.
- Compiling monitoring plans indicating the compliance monitoring methodology used and the frequency thereof.
- Compiling monitoring reports on the results of monitoring.
- Incident reporting, to ensure timeous escalation of compliance risks and incidents Interpret regulation and legislation and assist business units with practical implementation thereof.
- Advise and provide guidance to management on systems, policies, processes and controls implemented to enable compliance.
- Research and communicate applicable legislative developments to all stakeholders.
- Assist with the promotion of a culture of compliance and awareness and actively participating in compliance projects and training initiatives.
- Provide training on regulatory requirements to channels.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes.
- Develops an understanding of risks and risk management approaches.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Educates others and makes suggestions for improvements.
- Networks and participates in specialist risk forums where required.
- Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
- Develop and implement an area operational plan in achievement of Business objectives.
- Responsible for implementing and enforcing the organisation's or business units' compliance programme.
- Maintains awareness of regulatory framework and specific obligations within Financial Advisory and Intermediary Services (FAIS) Act, code of conduct, and requirements.
- Consults on an on-going basis with operational managers to ensure conformance with applicable laws and regulations covering diverse fields.
- Manages, oversees and monitors Financial Advisory and Intermediary Services (FAIS) compliance to ensure that representatives comply with all financial soundness requirements, licence conditions and annual levies.
- Performs statistical sampling and monitoring.
- Maintains register of representatives and informs Registrar of any changes. May have supervisory responsibilities. May be responsible for the control of the Know Your Customer (KYC) / Anti-Money Laundering and Anti-Money Laundering Foreign Account Tax Compliance Act (FATCA) / Automatic Exchange of Information (AEOI) regulations. Analyses the received documents and interacts with the investor, client, intermediary to advise if received KYC documents are acceptable.
- Ensures compliance with and oversight of ongoing statutory regulatory requirements. This responsibility includes monitoring and validation of investor files, technical and documentary support to investor teams, updating of operational procedures and participation in compliance committees.
- Leads the AML/KYC team and organises its operations in terms of resources and development
- Develop, encourage and nurture collaborative relationships across area of specialisation.
- Display and encourage an appreciation of teamwork and inclusivity.
- Manage team performance in achievement of business objectives.
- Participate in planned activities that are appropriate for own and employee development.
You will be an ideal candidate if you have:
-
NQF7 or Related Degree
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
Apply now if you are interested in taking the next step. We look forward to engaging with you!
#Post
#FNB
#LI-TM10
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
03/01/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Let Employers Find YouUpload Your Resume