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    • Minimum 8 years' experience in UX, service design, or product design.
    • Establish and maintain design standards.
    • Review and approve design outputs.
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    • 1.5–2 years’ experience shooting and editing in a professional studio environment.
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    • Photo Retouching & Image Production.
    • Retouch and rebuild product imagery with a high level of precision and realism.
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    • A strong design portfolio that shows taste, craft, and systems thinking.
    • Bring AI into the workflow: test, adopt, and systematize AI tools for design, editing,…
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    • At least 5 years’ experience in content development, learning design, instructional design, copywriting, editorial work, graphic design, or a related field.
    • Decide when AI is appropriate and when traditional design, photography, illustration or specialist input will produce a better and more authentic result.
    • At least one year of experience within commercial photography.
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    • Schedule:* Tuesday to Saturday, 8am to 12pm EST (20 hours per week).
    • Edit real estate photos to our standard using Adobe Photoshop and Lightroom.
    • At least two years relevant work experience in graphic design.
    • Company in branding industry requires graphic / layout designers.
    • Understanding of fashion styling, garment presentation and e-commerce product photography will be advantageous.
    • Strong proficiency in Adobe Photoshop.
Design Lead
Sandton, Gauteng 2172
From R600 an hour

Job details

From R600 an hour
Sandton, Gauteng 2172

Full job description

Job Information

  • Date Opened 09/20/2026
  • Job Type Contract
  • Industry Financial Services
  • Salary R600 MAX PH - based on experience and skills
  • City Sandton
  • State/Province Gauteng
  • Country South Africa
  • Zip/Postal Code 2172

Job Description

The Design Lead: Broker Platform drives the end-to-end design vision for Hollard's broker platform and associated digital experiences. The role combines customer research, broker journey design, service design, UX strategy, and design governance to ensure the platform delivers meaningful business outcomes and exceptional broker experiences.


The incumbent acts as the voice of the broker and customer, translating needs, behaviours, and pain points into intuitive, user-centred digital solutions.


Requirements

Design Strategy and Vision


  • Define platform design principles and experience strategy
  • Drive experience-led product development
  • Establish and maintain design standards


Broker Research and Insight


  • Lead broker and user research programmes
  • Conduct discovery workshops and interviews
  • Translate insights into actionable opportunities


Customer Journey and Service Design


  • Map broker and customer journeys
  • Identify friction points and transformation opportunities
  • Design future-state service experiences


Platform User Experience Leadership


  • Own UX direction across platform initiatives
  • Review and approve design outputs
  • Ensure consistency across journeys and channels


Design Governance


  • Establish and maintain design system governance
  • Ensure consistency and accessibility standards
  • Drive adoption of design best practices


Stakeholder Management


  • Facilitate co-creation workshops
  • Align business, product, and technology teams
  • Influence decision-making through evidence-based design


  • Minimum 8 years' experience in UX, service design, or product design

  • Experience designing enterprise digital products

  • Strong research and journey mapping experience

  • Experience leading design teams and initiatives

  • Portfolio demonstrating end-to-end design leadership

Relevant degree in Design, Human Factors, Psychology, or related discipline


Benefits

Behavioural Competencies

Technical Competencies


1. Human-centred thinking


2. Storytelling and communication


3. Facilitation and collaboration


4. Strategic thinking


5. Curiosity and innovation


6. Stakeholder influence


  • Service design
  • UX strategy
  • User research
  • Design systems
  • Journey mapping


6. Experience measurement


12 Month, renewable contract, paying up to R600 MAX - depending on years of experience and qualifying skills.

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