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JOB SPECIFICATION: ICT CABLE AND FIBRE OPTIC TEAM LEADER

Position: ICT Cable and Fibre Optic Team Leader
Number of Positions: 2
Location: Gauteng
Employment Type: Full-time
Working Hours: Monday to Friday, 07:30–16:00, with after-hours and weekend availability when required.

1. Job Purpose

To supervise and coordinate the daily activities of ICT cable maintenance technicians and fibre optic personnel, ensuring the effective installation, testing, repair and maintenance of structured cabling and fibre optic infrastructure. The Team Leader will monitor work quality, allocate tasks, support fault resolution and ensure that all activities comply with technical standards, safety requirements and the agreed Service Level Agreement (SLA).

2. Minimum Requirements

Applicants must submit the following documents:

• Updated CV.
• Copy of ID document.
• Relevant qualification in Telecommunications, Information Technology, Electrical Engineering, Networking, Fibre Optics or a related technical field.
• Relevant structured cabling and fibre optic certifications.
• Proof of experience supervising technical teams or coordinating cable and fibre installation projects.
• Applicable Meganet cable installation certification, where held.
• Contactable references confirming relevant technical and supervisory experience.

3. Key Duties and Responsibilities

• Supervise and coordinate the daily activities of cable maintenance technicians and fibre optic teams.
• Allocate jobs, assign responsibilities and monitor progress against agreed work schedules.
• Coordinate structured cabling, UTP installations, fibre optic installations, repairs and maintenance.
• Monitor technical work to ensure compliance with applicable standards, Meganet requirements and approved specifications.
• Assist technicians with complex troubleshooting, cable faults, fibre breaks and connectivity issues.
• Coordinate fibre optic testing, splicing, termination and certification activities.
• Review technical test results, maintenance records and work completion reports.
• Ensure that completed work is inspected, tested, documented and submitted for client acceptance.
• Monitor compliance with the agreed SLA, response times and service delivery targets.
• Coordinate preventative maintenance and routine inspections of inter-campus fibre infrastructure.
• Escalate critical incidents, unresolved faults, resource constraints and service delivery risks to the Operational Manager or Project Manager.
• Ensure that technicians follow occupational health and safety procedures and site-specific requirements.
• Monitor the availability, condition and appropriate use of tools, testing equipment and materials.
• Coordinate after-hours standby arrangements and emergency repair activities when required.
• Maintain accurate records of tasks allocated, work completed, outstanding faults and corrective actions.
• Communicate with the University of Pretoria's relevant technical representatives regarding progress, issues and planned maintenance.
• Support the preparation of operational reports and recommendations for continuous service improvement.

4. Required Skills and Competencies

• Strong team leadership and technical supervision skills.
• Practical knowledge of structured cabling, UTP and fibre optic infrastructure.
• Understanding of fibre optic splicing, testing, fault finding and repair processes.
• Ability to plan daily work schedules and allocate technical resources.
• Knowledge of cable testing equipment and technical quality-control procedures.
• Strong problem-solving, decision-making and escalation skills.
• Good written and verbal communication skills.
• Ability to review technical reports and maintain accurate service records.
• Understanding of SLA compliance, service delivery and incident management.
• Commitment to occupational health and safety requirements.
• Ability to work under pressure and coordinate emergency maintenance activities.

5. Experience Requirements

Applicants should demonstrate experience in:

• Supervising or leading ICT cabling and fibre optic technicians.
• Managing structured cabling installation, maintenance and repair activities.
• Coordinating fibre optic fault resolution and testing.
• Monitoring work quality and ensuring compliance with technical specifications.
• Preparing work schedules, technical reports and maintenance records.
• Coordinating teams across multiple sites or large infrastructure environments.

Experience in higher education institutions, data centres, large commercial facilities or inter-campus fibre networks will be advantageous.

6. Reporting Structure

The Team Leader will report to the Operational Manager / Project Manager and work closely with the Office / SLA Manager, fellow Team Leader, on-site technicians and the University of Pretoria's designated technical representatives.

7. Working Conditions

The successful candidates must be available to supervise technical activities at Pretoria and associated locations during normal working hours. Availability for after-hours standby coordination, weekend work and emergency maintenance support may be required.

8. Application Instructions

Interested applicants should submit an updated CV, ID copy, relevant qualifications, technical certifications and supporting evidence of supervisory and technical experience.

Applicants should clearly describe their experience leading technical teams, coordinating cable and fibre work, resolving infrastructure faults and monitoring service delivery.

Only applicants whose submitted documentation and experience meet the requirements of the position will be considered for shortlisting.

Pay: R20 000,00 - R37 000,00 per month

Work Location: In person