Desktop Support Technician jobs in Cape Town, Western Cape

Technical Specialist - Out of Hours

Position Overview

This role is at senior tech specialist level and will be providing unparalleled service excellence to a base of over 400 clients and 13,000 end users across the UK.

Salary & Benefits

The budgeted salary for this role is between 45,000 ZAR - 50,000 ZAR PCM (nightshift allowance included in this figure).

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

• Working with internal and external stakeholders to investigate and resolve variety of assigned tasks

• Taking ownership and performing prompt and effective incident investigation applying sound problem-solving methods to all client tasks assigned

• Operating as Tier 3 escalation for service desks and major incident team

• Liaising with clients in a professional, respectful and empathetic manner

Qualifications & Experience:

• Minimum 5+ years’ experience in a Senior Technical Position

• Advanced troubleshooting skills (e.g., Azure; M365; Servers; databases; networking)

• Advanced Microsoft AVD experience

• Excellent Level of Networking skills including Firewalls, Switches, vLan, VPN (Fortinet, Cisco, juniper, Cisco Meraki)

• Security platforms (MS Defender, Mimecast, MFA)

• Previous experience of working in a night shift environment

• Available and medically fit to work night shift

• Comfortable to work with minimal supervision and with team members that are located remotely

• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs is advantageous but not essential!

• Understanding of ITIL processes and guidelines

• A "Service Obsession” attitude toward customer service

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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