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Job Post Details

IT Support
Over The Top Technologies
Johannesburg, Gauteng

Job details

Pay information not provided
Johannesburg, Gauteng

Full job description

Purpose
To put together IT systems that can be easily maintained, from hardware to software programming and use friendliness
Installation
Installation and configuration of hardware and software within 24 hours after the call has been logged.
Finishing of installations onsite within turnaround time.
Keeping change control documents of all changes.
Updating computer software regularly.
Updating computer screen software regularly.
Maintenance
Weekly maintenance of systems.
Generate high level of troubleshoot on regular basis.
Organise and schedule upgrades and maintenance without deterring others from completing their work.
Helping end user via telephone or remotely with system issues.
Creating user libraries on share point.
Creating security and distribution groups for employees.
Formatting laptops and desktops on request.
Check computer hardware (HDD, Mouses, Keyboards etc) to ensure functionality
Monthly migration of domains.
IT Support
Configuring and setup of WI-FI routers.
Configuring emails on tablets smartphones (windows and macintosh).
Ensure security and privacy of networks and computer systems.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Connecting network printers.
Setting up and configuring of printer’s MFPs and Laser Jet.
Analysing writing reports & communicating results to colleagues & managers.
Creating users on office 365 using licensing.
Troubleshoot IP, PABX.
Procurement of IT equipment.
Administering website uploads.
Maintain records/logs of repairs and fixes and maintenance schedule.
Identify computer or network equipment shortages and place orders.
Drive paperless initiatives including Microsoft teams usage in the business.
Come up with new IT initiatives or devices.
REQUIREMENTS
Skills/ Competencies
Strong verbal and written communication
Multi-tasking
Meeting deadlines
Organizational skills
Problem solving
Efficient and innovative
Creativity
Passion for technology
Teamwork
Computer skills
Analytical thinking skills
Desired experience & Qualifications.
Matric or similar qualification NQF 4
Degree/ diploma in Information Technology
2 - 3 years’ experience in a Technology Support role
2 – 3 years' experience in Software and hardware programming
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
IT Microsoft desktop.
Cloud storage.
Remuneration

Market related

Apply to:
Recruitment@kenamedia.co.za
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