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    • Generating Leads:Identifying and qualifying potential customers through outbound calls is a key function.
    • Gathering Feedback:Agents may call customers to…
    • View all Blue Mercury Financial Services jobs - Sandton jobs - Call Center Representative jobs in Sandton, Gauteng
    • Salary Search: Discovery call centre salaries in Sandton, Gauteng
    • See popular questions & answers about Blue Mercury Financial Services
    • Book appointments and discovery calls for the founder.
    • The successful candidate will become the first point of contact for prospective clients, engaging with…
    • Utilising all the Discovery systems required for all calls, queries and correspondence.
    • This environment thrives on customer engagement and customer experience…
    • Turn conversations into booked, qualified discovery calls.
    • Schedule qualified discovery calls for the sales team.
    • Outreach volume (calls, emails, follow-ups).
    • Keep accurate statistics on all calls, contacts and clients spoken to and report findings to management.
    • Within the team of 500+ creative minds, projects span…
    • To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through…
    • Assessment of consultants calls - QA.
    • To facilitate any necessary course of action to achieve this purpose.
    • Performance Management, coaching and developing team…
    • The Insurance Edge: You know Short-Term Insurance inside out.
    • You don’t just explain policies; you solve problems.
    • Stop scrolling and start winning.
    • To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution.
    • Taking calls and dealing with Discovery Health, Key…
    • 3 years+ customer services experience in a call centre environment.
    • You'll be our frontline expert, managing and resolving customer queries with a focus on…
    • Conducted discovery, qualification, or sales calls.
    • Prospect communication and introductory calls.
    • *Confidently handling initial calls with prospects when…
    • Qualify opportunities before scheduling discovery meetings.
    • Schedule qualified discovery meetings for senior consultants.
    • Answering inbound calls timeously and making required outbound calls.
    • This position is based in the Discovery Connect Sales call centre, and reports to the…
    • Deliver exceptional telephone and email etiquette, answer calls within 3 rings, and respond to Guest Service requests within established timeframes.
    • Schedule qualified discovery calls for the sales team.
    • Qualify interested prospects through discovery conversations.
    • Position Type: Full-Time, Remote.

Job Post Details

Discovery call centre - job post

Blue Mercury Financial Services
3.5 out of 5 stars
Sandton, Gauteng
R5 000 - R35 000 a month - Permanent

Job details

Pay

  • R5 000 - R35 000 a month

Job type

  • Permanent

Location

Sandton, Gauteng

Full job description

Call Centre with a starting basic with and commission .

Campaigns you could fall under

  • Discovery Insure
  • Discovery life
  • Capital legacy Benefactor

Please visit https://mercurygroup.co.za for more info

We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you have zero experience and want to get into the industry .

Core Responsibilities:

  • Making Outbound Calls:Agents make calls to potential customers (cold calling) or existing customers for various reasons, including sales, customer service, or market research.
  • Generating Leads:Identifying and qualifying potential customers through outbound calls is a key function.
  • Sales and Upselling/Cross-selling:Agents may be tasked with selling products or services, as well as offering upgrades or related products.
  • Proactive Customer Support:Outbound calls can be used to provide proactive customer support, addressing issues or offering solutions before customers even realize they exist.
  • Gathering Feedback:Agents may call customers to collect feedback on products, services, or the overall customer experience.
  • Follow-up Calls:Outbound calls can be used to follow up on previous interactions, such as after a purchase or a service appointment.

Job Type: Permanent

Pay: R5 000,00 - R35 000,00 per month

Work Location: In person

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