Emergency Service jobs in Eastern Cape

Introduction

The Field Service Technician is responsible for providing onsite technical support across a suite of technology products, outsourced services, and customer-specific solutions.

This role ensures the proper installation, maintenance, and troubleshooting of deployed systems while maintaining a high standard of customer service. The technician will also be responsible for identifying and resolving hardware issues, maintaining accurate documentation, and reporting key findings to support ongoing service improvement.

Duties & Responsibilities

• Onsite Technical Support
• Conduct site inspections and prepare installation designs based on requirements.
• Install and configure technical solutions, ensuring functionality and customer satisfaction.
• Provide post-installation training and onsite support for issue resolution.
• SLA Management
• Ensure service delivery meets or exceeds defined SLA targets.
• Resolve technical faults within agreed timeframes or escalate when necessary.
• Support proactive issue identification to minimize repeat service calls.
• Administration & Reporting
• Accurately document site activities, fault resolutions, and service outcomes.
• Participate in relevant meetings and maintain awareness of process updates.
• Use mobile tools and systems to manage job cards and report case statuses.
• Stock & Inventory Management
• Maintain and manage boot stock in alignment with operational needs.
• Conduct regular stock checks and submit reports as scheduled.
• Return faulty stock and ensure all inventory activity follows internal processes.
• Health & Safety Compliance
• Follow all health and safety standards, including PPE usage.
• Complete required safety audits and maintain emergency equipment.
• Promote a safe working environment through compliance with all regulations.
• Vehicle Management
• Operate company vehicle in line with fleet policies and legal requirements.
• Conduct routine vehicle inspections and report any issues promptly.
• Plan travel routes efficiently to support timely service delivery.

Desired Experience & Qualification

• National Senior Certificate (Grade 12)
• IT-related Degree/Diploma (Preferred)
• A+ and N+ Certification or other relevant technical qualifications (Advantageous)
• Own reliable vehicle
• 1-3 years IT Field experience

Disclaimer

EE Disclaimer:
All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:
If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

Job Type: Temp to perm

Pay: From R12 000,00 per month

Work Location: In person