Field Service Engineer jobs

Company Description

TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

As a Field Service Engineer, you’ll ensure the reliable performance of TOMRA’s advanced food-sorting solutions. You will install, maintain, troubleshoot, and optimize systems across customer sites, providing both technical expertise and exceptional service.

Your responsibilities:

• Install, commission, and maintain TOMRA sorting equipment at customer sites.
• Diagnose and resolve mechanical, electrical, and software issues.
• Deliver remote and on-site technical support as required.
• Train customers in proper machine operation and maintenance.
• Document and submit detailed service reports to support continuous improvement.
• Collaborate closely with customers and TOMRA teams to achieve high satisfaction levels while ensuring compliance with safety guidelines.

Reporting line: Team Leader Field Service Engineer.

Travel: Up to 80% within South Africa, occasional international visits; flexible schedule required (weekends possible).

Qualifications

Must have:

• Degree in Electronics, Electrotechnical, Automation, or similar technical field (or equivalent practical experience).
• Experience in on-site installation, preventive and corrective maintenance.
• Strong understanding of IT, networking, and PC configuration.
• Valid driver’s license and ability to travel extensively.
• Excellent English communication skills (Afrikaans is an advantage).

Nice to have (or learnable in role):

• Experience within the food industry or sorting technologies.
• Familiarity with PLCs and basic software troubleshooting.
• Additional languages are welcome.

If you don’t meet every single requirement, we still encourage you to apply. At TOMRA, diverse perspectives drive innovation and success. You might be the right candidate for this or other roles.

Additional Information

What We Offer:

• A competitive compensation package, including a minimum annual base salary starting from 505.000 ZAR gross, depending on experience and qualifications, plus variable compensation and benefits
• Work equipment including laptop and cell phone subscription provided
• 6-month probation period
• Notice period according to the Basic Conditions of Employment Act
• Annual leave: 21 working days (after 5 years continuous service an additional 5 days annual
• leave provided)
• Long service recognition: in accordance with TOMRA Jubilee policy
• Travel Expenses: Daily Allowance in accordance with SARS regulations for work away from
• home within South Africa and in other countries
• Pension Fund Scheme: Liberty Life (5% company contributions)
• Medical Aid & Mental Health Benefit policy cover: Discovery
• On call Standby Allowance
• Company Car provided: Fringe benefits tax applies, detailed logbook for all travel and limited
• private mileage, in accordance with SARS
• Life & Disability Insurance policy cover: Discovery

DE&I Statement

TOMRA is proud to be an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination based on race, color, gender, gender identity, age, religion, national origin, disability, parental or pregnancy status, marriage or partnership status, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided during the selection process upon request.