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Job Post Details
IT Field Service Engineer
Job details
Full job description
DAISY BUSINESS SOLUTIONS
IT Field Service Engineer
Johannesburg & Pretoria, Gauteng · Permanent · Technical — Field Service
1 Field-Based Field Service Provided
POSITION JHB & PTA DIVISION COMPANY VEHICLE
About the Role
Daisy Business Solutions is looking for a hands-on IT Field Service Engineer to keep our customers’
technology running at its best. Based in the field across Johannesburg and Pretoria, you’ll install,
configure and troubleshoot the hardware, software and networks that businesses depend on every day
— from servers and workstations to routers, switches and LAN/WAN infrastructure.
This is a role for a technically confident, customer-focused engineer who can work independently, think
clearly under pressure and resolve issues right the first time. You’ll work alongside network architects,
system administrators and security professionals on complex projects, respond to critical outages, and
play a key part in mentoring and upskilling junior engineers.
No Two Days the Same A Broad Technology Mix Grow and Lead
Hands-on work across a wide Servers, workstations, Windows Collaborate with architects,
variety of customer and Linux, peripherals, routers, sysadmins and security
environments and sites switches and LAN/WAN specialists — and mentor the
throughout Gauteng. networks. next generation of engineers.
- Install, configure and troubleshoot hardware — servers, workstations, routers, switches and
- Install and update software applications and operating systems for customers
- Diagnose and resolve hardware and software faults on-site, responding to service requests and
- Set up, maintain and troubleshoot LAN/WAN networks, resolving connectivity issues and
- Test and quality-check IT systems, and replace and configure faulty hardware components
- Create and maintain network documentation (diagrams, configurations and SOPs), along with
- Respond to emergency calls and critical outages as part of on-call support
- Work closely with network architects, system administrators and security teams, and mentor
junior engineers
What You’ll Bring
Experience
- 2–5+ years’ hands-on experience in IT support, field service or technical roles
- 2–5 years’ experience in the office automation industry
- Proven experience with on-site hardware and software installation, network setup,
troubleshooting and customer-facing support
Skills & Competencies
- Strong knowledge of computer hardware, including servers, workstations, peripherals, routers
- Installing, configuring and troubleshooting operating systems (Windows, Linux) and software
- Network setup, maintenance and troubleshooting — LAN/WAN, connectivity and performance
- Familiarity with diagnostic tools, testing procedures and basic IT security practices
- Excellent problem-solving and critical-thinking abilities
- Strong customer service orientation, with clear verbal and written communication
- Able to work independently, manage priorities and adapt to varied environments
- Physically able to lift equipment (20–50 kg) and perform manual hardware work
- Willing to take part in on-call and emergency response, and to travel frequently
- Grade 12 (minimum)
- A Diploma or Bachelor’s degree in IT, Computer Science, Electrical/Electronic Engineering or a
- Valid driver’s licence
A valid driver’s licence is required — a company vehicle is provided. This role involves frequent travel to
customer sites and branch offices across Gauteng, plus on-call and emergency response.
- You’re confidently handling on-site installations, configurations and fault resolution across our
- Service requests are resolved efficiently, with customers receiving a professional, reliable
- Network documentation, diagrams, SOPs and site credentials for your sites are accurate and up
- You’re a dependable part of the on-call rotation, responding quickly and effectively to critical
- You’re working well with architects, sysadmins and security teams, and supporting junior
engineers’ development
1. IT Field Service Engineer 2. Senior Field Service Engineer 3. Specialist / Lead Engineer
- 4. Field Services Team Lead
Life at Daisy
At Daisy Business Solutions, our technical teams are the backbone of the service we deliver. You’ll join a
professional, supportive team that values expertise, reliability and ownership — where good work is
recognised and there’s real room to grow your skills, take on more complex projects and step into
leadership over time.
Role Details
Job Title IT Field Service Engineer
Division Technical — Field Service
Location Johannesburg & Pretoria, Gauteng (field-based)
Reports To Technical Manager
Employment Type Permanent
Number of Positions 1
Salary Market related — competitive and commensurate with experience
HR Contact Hr-gp@daisy.co.za · 011 244 5000
Ready to Apply?
Send your CV to Hr-gp@daisy.co.za or call 011 244 5000.
Daisy Business Solutions is an equal opportunity employer.