First Line Support jobs

1. Technical Support

• Provide first-level technical support to users via phone, email, or in-person for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to operating systems, core applications, and peripheral devices.
• Escalate complex or unresolved technical issues to senior IT staff as necessary.

2. System Administration

• Assist in setting up, configuring, and deploying new hardware, software, and workstations.
• Monitor and maintain the health, performance, and connectivity of computer systems and networks.
• Manage user accounts, access groups, and system permissions across corporate platforms.

3. Documentation & Reporting

• Maintain accurate, up-to-date system documentation, inventory lists, and user configuration logs.
• Keep a detailed, dated record of all user access privileges granted.
• Immediately report any unauthorized access attempts or variations in user permissions to management.

4. Preventative Maintenance & Security

• Perform routine system updates, patches, and scheduled data backups.
• Conduct regular reviews of patch management protocols to ensure continuous software integrity.
• Enforce and ensure company-wide compliance with corporate IT security policies and standards.

Pay: R10 000,00 - R20 000,00 per month

Work Location: In person