Full Time Emergency Services jobs in Eastern Cape

Regional Hotel Manager (East London & Bloemfontein)Position Summary
A leading hospitality group is appointing a senior executive to assume full operational, strategic, and financial stewardship over a 6-property hospitality portfolio located within two key regional hubs:

• 4 Local Assets based in East London
• 2 Local Assets based in Bloemfontein

This role focuses on driving performance by managing indirectly through on-site General Managers—providing leadership, operational support, and commercial guidance. The core objective is to ensure each property achieves its specific financial targets, aligns with corporate benchmarks, and captures maximum regional market share.

Core Areas of Accountability:

Leadership & Performance Management:

• Indirect Oversight: Guide, mentor, and challenge property-level leaders and functional heads, building a culture of sharp accountability.
• Strategic Alignment: Convert high-level group goals into localized objectives, measurable scorecards, and time-bound action plans for each site.
• Underperformance Rectification: Review metrics regularly and deploy immediate, documented corrective strategies where site performance slips.
• Succession Mapping: Pinpoint internal talent and build active leadership pipelines across the region to safeguard business continuity.
• Management Selection: Oversee the hiring and onboarding of on-site management teams to ensure alignment with company culture and systems.
• Culture Creation: Foster a professional environment focused on accountability, collaboration, customer service, and decisive problem-solving.
• SOP Execution: Monitor the systematic rollout and maintenance of company operating protocols and corporate policies at every site.

Financial Stewardship & Portfolio Profitability

• Consolidated P&L Management: Drive total regional profitability, ensuring properties hit agreed-upon revenue targets, GOP/EBITDAR margins, and payroll caps.
• Budget Formulation: Direct annual budgeting and re-forecasting cycles for the portfolio, actively auditing operational assumptions for commercial accuracy.
• Variance Mitigation: Conduct systematic financial reviews with site managers to deploy rapid recovery frameworks when margins deviate from plans.
• Cost Controls: Implement strict expenditure discipline and efficiency measures without diminishing the guest experience or physical asset condition.
• Working Capital Oversight: Enforce strict controls over regional cash, inventory, purchasing, debtors, and creditors in tandem with corporate finance.

Commercial Momentum & Revenue Generation

• Market Share Capture: Partner with centralized commercial, sales, and revenue teams to optimize regional RevPAR, occupancy, and booking distribution channels.
• Localized Business Drive: Mandate that property managers aggressively pursue local accounts, convert pipeline options, and track competitor market data.
• Pace and Demand Auditing: Evaluate forward booking pace and high-demand periods to deploy prompt commercial changes.

On-Site Operational Quality & Asset Care

• Property Inspections: Execute routine physical walk-throughs to verify strict compliance with cleanliness, F&B quality, security, and safety codes.
• Scorecard Evaluation: Monitor daily property indicators including labor cost ratios, food margins, quality assurance scores, and digital reviews.
• Synergy Exploitation: Share regional resources and operational learnings across the network to maximize cost-efficiencies while keeping individual properties accountable.
• Capital Project Direction: Prioritize preventative maintenance routines and track approved CapEx projects to ensure completion on time and within budget.
• Incident Escalation: Direct precise operational reporting and handle senior escalation duties for critical on-site disruptions or emergencies.

Guest Experience & Quality Assurance

• Reputation Standards: Imbue a guest-first culture across all operational tiers to consistently meet group online review and quality targets.
• Feedback Tracking: Dissect recurring guest complaints to fix root-cause operational failures and measure the success of corrective actions.
• Service Innovation: Launch practical operational enhancements that streamline the customer journey and improve staff morale.

Risk, Corporate Governance & Compliance

• Statutory Compliance: Guarantee absolute legal compliance with local labor legislation, liquor laws, food safety, fire protocols, and data protections.
• Audit Resolution: Close out internal audit findings and risk vulnerabilities rapidly, escalating any repeated control failures.

Stakeholder Relations & Engagement

• Investor Relations: Build transparent, professional partnerships with property owners, shareholders, corporate departments, and key vendors.
• Corporate Navigation: Coordinate directly with centralized functional leaders to unlock support while keeping field teams fully liable for localized results.

Framework & Delegated Authorities

• Recruitment: Authorized to hire and select talent below the senior executive planning committee level within the approved regional structure.
• Financial Planning: Responsible for designing and recommending annual budgets, reforecasts, and CapEx priorities for executive sign-off.
• Expense Management: Empowered to control operating expenses, labor allocations, and resource distribution within approved baseline budgets.
• Initiative Deployment: Clear authority to launch approved commercial and operational initiatives within the business plan framework.
• Risk Escalation: Mandated to instantly escalate material financial, legal, safety, or reputational hazards to senior operations executives.

Critical Skills & Behavioral ProfilesLeadership & Interpersonal Skills

• Multi-Site Management: Proven competency in managing indirectly through property leaders rather than attempting direct, micro-managed day-to-day control.
• Execution Discipline: Strong history of turning operational reviews into clear deadlines, assigned owners, and tracked actions.
• Advanced Influence: Exceptional interpersonal, communication, and conflict-resolution skills across multiple corporate tiers.
• Commercial Reasoning: Sharp financial acumen with the ability to read performance data quickly and make decisive, fact-based interventions.
• Talent Development: Ability to spot, attract, mentor, and retain top hospitality management professionals.
• Resilience Under Pressure: High emotional intelligence, keeping absolute objectivity and composure during stressful operational demands.
• Travel Flexibility: Willingness and complete availability to travel frequently between properties to remain visible to all teams.

Technical & Functional Knowledge

• Full-Service Hospitality: Deep knowledge of rooms divisions, high-volume F&B, large conferencing, events, housekeeping, and maintenance.
• Revenue Systems: Thorough understanding of hospitality sales, distribution channels, digital marketing, and market segmentation.
• Financial Accounting: Competency in hotel budgeting, profit-and-loss statements, cost controls, and working capital management.
• Industrial Relations: Solid footing in performance management, local labor laws, and team planning.
• Risk Management: Complete understanding of operational risk, health and safety codes, food hygiene, licensing, and compliance frameworks.
• Physical Asset Care: Practical knowledge of building maintenance plans and long-term capital expenditure planning.
• Tech Literacy: High proficiency in Google Workspace, Property Management Systems (PMS), revenue platforms, and business intelligence software.

Qualifications & Experience Criteria

Formal Credentials

• Education: A recognized tertiary qualification in Hospitality Management, Business Administration, or a related discipline (equivalent executive-level industry tenure will be fully evaluated).
• Transit: Valid driver’s license and uncompromising capacity to handle frequent regional travel.

Professional Experience Track Record

• Industry Tenure: Minimum of 10 years of progressive, professional hospitality experience.
• Leadership Benchmark: At least 5 years operating successfully as the full-time General Manager of a reputable 4-star or 5-star full-service hotel or resort.
• Operational Scope: Proven history managing complex operations and driving senior management teams (prior regional, area, or multi-property responsibilities will be highly advantageous).
• Asset Exposure: Deep experience managing properties driven by massive food and beverage volumes, conference/banqueting, or luxury resort components.

Regional-Specific Advantages (East London & Bloemfontein Focus)

• Alternative Environments: Direct operational exposure to warehouse/logistics setups, game lodges, or private game reserve environments will give candidates a strong competitive edge.
• Convention Scale: Prior experience directing or collaborating with dedicated convention centres, large-scale exhibitions, or complex banqueting and events facilities is highly preferred.

Pay: R90 000,00 - R110 000,00 per month

Ability to commute/relocate:

• Eastern Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• progressive, professional hospitality: 8 years (Required)
• Hotel General Manager: 5 years (Required)

License/Certification:

• SA Drivers License (Required)

Work Location: In person