Full Time jobs in Vredenburg, Western Cape

Receptionist / Administrative Assistant

Company: DK Wireless / DK Connect
Location: Vredenburg, Western Cape
Employment Type: Full-time

Position Overview

DK Wireless is looking for a friendly, organised and professional Receptionist to join our team.

The successful candidate will be the first point of contact for clients visiting or contacting our office. The role includes assisting walk-in clients, answering telephone calls, handling general account and billing enquiries, and providing day-to-day administrative support.

The position may also include personal assistant duties for one of the company directors.

Key Responsibilities

• Welcome and assist walk-in clients in a professional manner
• Answer incoming telephone calls and direct enquiries to the correct department
• Assist clients with basic billing and account-related queries
• Respond to general customer enquiries
• Capture and update client information accurately
• Assist with filing, emails and general office administration
• Schedule appointments and assist with diary management
• Provide administrative and personal assistant support to a director when required
• Liaise with the accounts, sales, support and technical teams
• Maintain a professional and organised reception area

Requirements

• Previous receptionist, administrative or customer service experience
• Strong telephone manner and communication skills
• Good computer skills, including email and Microsoft Office
• Professional, friendly and presentable
• Organised and able to manage multiple tasks
• Accurate and attentive to detail
• Comfortable dealing with customers and resolving general enquiries
• Able to work independently and as part of a team
• Fluent in English and Afrikaans
• Reliable transport to and from work

Advantageous Experience

• Knowledge of internet, fibre, wireless or telecommunications products
• Experience working for an ISP or technology company
• Experience handling billing or account enquiries
• Previous personal assistant experience
• Experience using customer relationship management or ticketing systems

Ideal Candidate

The ideal candidate is approachable, patient and confident when dealing with clients. They should be able to remain calm under pressure, communicate clearly and take ownership of enquiries until they have been directed to the correct person or department.

How to Apply

Please submit your CV together with a short cover letter explaining why you would be suitable for the position.

Only shortlisted candidates will be contacted.

Location Requirement

Only candidates who currently live within the Saldanha Bay Municipality (SBM) area will be considered. Please do not apply if you do not reside within the SBM area

Work Location: In person