Government jobs
South African Based - Remote Customer Support Agent
Often replies in 3 daysSocialbearSouth Africa- You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection.
- Key Skills - Customer Service Agent*.
- The South African Department of Employment &...Limpopo
- Ensure provision of administrative support for capacity building of ESSA end users.
- Consolidate reports for ESSA user master database.
- Western Cape Government Department of Health and...Western Cape
- Computer literacy (MS Office, Word, and Excel) and typing proficiency.
- As directed by the Department of Public Service and Administration, applicants must note…
- Western Cape Government Department of Health and...Western Cape
- As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and…
- Western Cape Government Department of Health and...Western Cape
- As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and…
- Western Cape Government Department of Health and...Western Cape
- As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and…
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- The South African Department of Employment &...Limpopo
- REF NO: HR4/4/6/38.
- SALARY : R413 001 per annum, plus 37% in lieu of benefits.
- Driver's License will be an added advantage.
- Cross Boarder Road Transport AgencyGauteng
- Relevant NQF Level 6 qualification in Office Administration or relevant.
- At least 5 years’ relevant experience preferably from a strategic or high customer…
- Western Cape Government Department of Health and...Western Cape
- As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and…
- Financial Intelligence Centre (FIC)Pretoria, Gauteng 0157
- An intermediate to advanced level of computer literacy, including MS Word, MS Excel, MS PowerPoint, and Outlook.
- Coordinate and make travel arrangements.
- The South African Department of Employment &...Tzaneen, Limpopo
- Social Science/ OHS/ Finance/ HRM.
- 2 year's functional experience in pension administration/ claims processing environment of a financial nature.
- Western Cape GovernmentCape Town, Western Cape
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- The South African Department of Employment &...Mmabatho, North West
- Skills: Planning and organizing, Verbal and written communication, Computer literacy, Analytical.
- Knowledge: Relevant ILO Conventions, Financial Management,…
- The South African Department of Employment &...Limpopo
- Skills: Communication, Computer literacy, Training, Interpersonal, Presentation, Project Management, Report Writing.
- Western Cape GovernmentCape Town, Western Cape
- The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.
Job Post Details
South African Based - Remote Customer Support Agent - job post
Job details
Pay
- R110 - R133 an hour
Job type
- Part-time
- Full-time
Full job description
Who Are Socialbear?
We are a passionate team with a simple aim - to help our clients grow and have fun while doing so! We are 10 years old, and classed as a ‘fast-growth’ company in the UK & US - working with an enviable client list.
Socialbear is a global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. We power customer service for industry leading brands, charities and government departments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.
What Is The Role?
This role is entirely remote on an initial freelance contractual basis, with scope to continue working full time, following continued strong growth of the company.
You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection. Full training, support and software will be provided to successful candidates.
Key Skills - Customer Service Agent
- Previous experience delivering customer support via Email, Live Chat, Phone or Social Media
- Excellent written and verbal communication skills
- Superb time management
- Copywriting and proofreading
- High accuracy and attention to detail
- Responding to customers in a timely manner
- Use of Slack, Google Suite, Microsoft Teams and collaboration tools
- Passion for delivering excellent customer service
- Interest in moving into a Team Leader or Account Manager role in the future
Roles & Responsibilities
- Managing, briefing and coordinating customer service responses generated from our client accounts on a daily basis.
- Reporting into Account Manager.
- Effectively responding to all Customer Support tickets.
- Pro-actively escalating and spotting potential PR threats, and following support briefs.
- Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.
What's On Offer
- Monthly invoice paid within 24 hours
- Fully remote working
Pay & Shifts
This job role requires flexibility across all available shift times between 0:00 - 24:00
07:00 - 24:00 (GMT) £5 per hour
00:00 - 07:00 (GMT) £6 per hour
Expected hours: 15 – 35 per week
Job Types: Full-time, Part-time
Pay: R110,00 - R133,00 per hour
Experience:
- online customer service (email/live chat): 2 years (Required)
Work Location: Remote