Healthcare jobs

JOB SUMMARY

Accountable for providing for providing efficient and professional reception and administrative support to ensure the smooth and accurate coordination of the hospital’s patient admission process. The role requires an organized, customer-focused and detail-oriented individual who can effectively manage patient information, coordinate admissions documentation and provide a welcoming and professional experience to patients and their families while ensuring compliance with Group quality standards and hospital procedures.

REQUIREMENTS

Minimum Qualifications

• Administration Qualification / NQF Level 5
• Added Advantage: Health Related Qualifications

Minimum Experience

• 1-2 years in general office administration

Key Competencies

• SAP and Computer literacy.

DELIVERABLES

• Efficient management of Clerical and Front-desk tasks.
• Professionally and diligently attend to all patient and customer queries
• Attend to calls received at front desk
• Physically inspect and ensure the admissions / reception area is well maintained each day
• Provide adequate information to customers and patients with regards to admissions and booking in accordance with Clinix standards
• Process healthcare forms (and all related documentation)
• Assist patients to accurately complete appropriate forms and documents, where required
• Obtain all required information and documentation from patients on admission i.e., Identity document and current/valid Medical Scheme card, as per the company policies and procedures
• Accurately capture patient information upon admission
• Ensure the admitting and treating doctor are accurately captured on the approved system
• Escalate any issues to the Reception Supervisor
• Execute daily tasks in a manner that maintains patient confidentiality
• Complete the discharge process as and when necessary
• Complete pre-admissions and pre-authorisations and accurately capture the information on the approved system (Inclusive of completing the Patient Master Index with authorisation / reference numbers, ICD codes (where applicable), diagnoses (where relevant) and all other relevant information.
• Complete ad-hoc general administration.