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    • The vital part of your work involves you knowing the basics of hardware and software troubleshooting.
    • The team works shifts of 8 hours between( 6:30 - 23:00),…
    • View all Spinnaker Software jobs - Parklands jobs - Helpdesk Specialist jobs in Parklands, Western Cape
    • Salary Search: Help Desk Consultant salaries
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    • 1+ years in a customer support, help desk, or email/chat support role.
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    • As an early support hire, you’ll also help shape support processes by identifying recurring issues and contributing to help documentation.
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    • The ideal candidate for this role will be responsible for resolving customer queries by providing telephonic and electronic query resolution services.
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    • This is a fully remote role, supporting end users during US Eastern Standard Time business hours (8:00 AM – 5:00 PM EST).
    • 2–4+ years of experience in customer support, help desk, or technical support.
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Job Post Details

Help Desk Consultant - job post

Spinnaker Software
2.9 out of 5 stars
Parklands, Western Cape
Full-time

Job details

Job type

  • Full-time

Location

Parklands, Western Cape

Full job description

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

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