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Inbound Customer Service Agent
Urgently hiringCareerbox CCIUmhlanga Rocks, KwaZulu-Natal1 hire made in past 30 days- Helping customers enrich their lives through technology, whether they're upgrading their home, improving productivity, or staying connected.
- PavagoSouth Africa
- Fast and accurate typing skills for documenting phone-based instructions.
- Position Type: Full-Time, Remote.
- You will take full ownership of executive inboxes,…
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- PavagoSouth Africa
- Fast and accurate typing skills for documenting phone-based instructions.
- Position Type: Full-Time, Remote.
- You will take full ownership of executive inboxes,…
- View all Pavago jobs - South Africa jobs
- Salary Search: Executive Assistant salaries in South Africa
- We Buy Houses USAHome Based
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Inbound Customer Service Agent
Inbound Customer Service Agent
Job details
Full job description
About the Campaign
Leading global retailer and solutions provider for consumer electronics, home entertainment, appliances, and technology services. Helping customers enrich their lives through technology, whether they're upgrading their home, improving productivity, or staying connected.
With a strong omnichannel presence and a commitment to innovation, they combine the power of physical stores, digital platforms, and expert employees to deliver exceptional customer experiences.
Company Culture
Customer obsession – Every decision starts with what's best for the customer
Inclusion and belonging – Diverse perspectives make us stronger
Collaboration – We win as a team
Integrity and respect – We do the right thing, always
Continuous learning – We invest in growth and development
Employees are encouraged to bring their authentic selves to work and contribute ideas that shape the future of retail and technology.
Minimum Requirements
1 to 2 years contact centre experience OR 5+ years general work experience with strong customer-facing exposure (mature and stable individuals, that want to grow within an organisation)
Proven experience handling high-volume customer service interactions
Comfortable working in a performance-driven environment
Strong verbal and written communication skills
Who We're Looking For
Passionate about technology and helping people
Customer-focused and solution-oriented
Strong communicators and team players
Adaptable in a fast-changing environment
Motivated to learn and grow professionally
Performance Accountability
Consistently works toward defined KPIs (CX, Transfers, Casing, AHT where applicable)
Demonstrates resilience and accountability
Takes responsibility for outcomes
Shows sustained improvement
Core Competencies
Excellent communication skills
30 WPM typing assessment
Minimum CEFR proficiency B2/C1/C2
Active listening
Empathy
Customer service principles
Problem solving
Professionalism
Positive under pressure
Adaptability
Sense of urgency
Logical thinking
Attention to detail and compliance
If you meet the requirements - Come to Careerbox with your Certified ID copy, Certified Matric or Grade 11, Updated CV, Recent bank statement. Come in between Monday to Friday from 08:00am and Ask for PINKY as your recruiter. WhatsApp - 062 026 8502
Pay: Up to R5 900,00 per month
Work Location: In person