A modern upmarket 4-Star Business Hotel in the Northern Limpopo region is seeking a highly skilled Dual-Track General Manager to oversee multiple operational departments.

The chosen candidate will possess a robust background in both Food & Beverage and Rooms Division Management.

As a hands-on leader, you will drive day-to-day operations, maximize revenue, build a high-performing team, and strengthen the property's market position within the regional commercial and tourism sectors.

Key Responsibilities:

1. Strategic Leadership & Operational Excellence

Team Development: Lead, inspire, and develop the hotel team across all operational departments.
Accountability: Set clear performance goals and KPIs for Department Heads (HODs) to ensure accountability.
Coordination: Run regular management briefings to ensure seamless coordination between Front Office, Housekeeping, Food & Beverage, and Maintenance.
Quality Control: Enforce strict compliance with company standard operating procedures (SOPs), brand standards, and quality controls.

2. Financial Management & Profitability

Fiscal Responsibility: Take full responsibility for the P&L, driving performance against the hotel’s annual Operating Budget and Capital Expenditure (CAPEX) plans.
Cost Control: Monitor weekly and monthly financial performance, tightly managing food and beverage costs, labor hours, procurement, and operational expenses.
Revenue Optimization: Work with the central revenue and sales teams on yield management and 90-day forecasting to maximize Room and MICE revenue.

3. Guest Experience & Reputation Management

Service Culture: Build a guest-first service culture, maintaining high visibility in public areas during peak operational times.
Service Recovery: Manage service recovery directly, resolving escalated guest complaints and billing disputes efficiently.
Reputation Management: Monitor online reviews and guest satisfaction scores, taking swift corrective action to protect the hotel's digital reputation.

4. Human Resources & Talent Development

Retention: Oversee recruitment, onboarding, training, and performance appraisals to reduce staff turnover and develop local talent.
Employee Relations: Maintain strong employee relations, resolve internal conflicts, and foster a safe, motivating work environment.
Legal Compliance: Manage disciplinary and compliance protocols strictly in line with South African labor legislation (BCEA, LRA).

5. Asset Management & Compliance

Property Care: Oversee preventative maintenance programs to preserve the physical property, grounds, and infrastructure.
Project Management: Manage capital projects and refurbishments with minimal disruption to the guest experience.
Regulatory Compliance: Ensure absolute compliance with local municipality bylaws, OHSA regulations, liquor licensing, and environmental laws.

Candidate Requirements

Qualifications & Education

A Degree or National Diploma in Hospitality Management, Business Administration, or a related field.

Experience:

Minimum of 3 to 4 years of progressive hotel management experience with full P&L accountability within a full-service 4-star or 5-star environment.
A strong track record managing high-volume conferencing, corporate events, and premium leisure stays.
Solid experience navigating South African hospitality labor dynamics, market variables, and regulatory landscapes.

Core Skills & Competencies

Strong commercial acumen with deep knowledge of hotel budgeting, financial auditing, and forecasting.
Excellent leadership and communication skills to manage diverse teams and high-profile stakeholders.
Sharp problem-solving and crisis management capabilities.
Proficiency in standard Property Management Systems (PMS) like Opera or Apex, alongside the MS Office suite and Excel.

Pay: R60 000,00 - R65 000,00 per month

Education: