The incumbent of this role must effectively action the travel booking process at a junior level, resulting in an efficient, effective and cost-conscious travel service delivery that differentiates Tourvest Travel Services. Ensuring the ongoing and all-encompassing viability of the division.

Knowledge and work on the relevant GDS or OBT.
Issue full domestic reservations including hotel, car, air, transfer, B&B etc.
General Travel Knowledge.
Accurately complete all domestic reissues.
Ability to complete all refunds accurately.
Ensure corporate fares are utilized.
Constant knowledge improvement through training.
Ability to learn and adapt to new systems eg. Travelit.
GDS – Clear and allocate queues.
Travel IT – Manage Dashboard and TRF (Travel Request.
Ensure that all fees are correctly charged at time of ticketing.
Including invoicing and referral bookings.
No tickets to be on the uninvoiced ticket list.
Ability to embrace the TTS technology solutions.
Adherence to all TTS policies.
Learning of TravelIT and Amadeus.
Learning of the TRF system.
Learning of AGM.
Understanding of Chatbot and process required to assist clients.
Telephone and email etiquette.
Creating shell profiles for clients.
Email registration links to clients.
Complete all the mandatory monthly & ADHOC training provided by TTS.
All ECC charges invoiced out the following day.
All vouchers correctly issued and emailed to the client and supplier.
Cost conscious for both TTS and the client.
Benchmarks in accordance with the company policy.
Limited QC errors.
Attention to detail.
Alignment to all TTS polices/procedures found on Dashboard.
Fully conversant with the paperless procedure.
Full alignment to the TTS Standard Operating Procedures.
Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.
Understanding and adhering to the clients’ travel policies and procedures.
A client centric mentality, with consistent extra mile service and VIP service and personal accountability for client satisfaction and retention.
Ability to build relationships with TTS clients.
Immediate attention to any client complaint.
Adhere to TTS /client turnaround times.
A strong sense of urgency.
Excellent telephone and email etiquette.
Less than 0.2% error ratio to tickets.
Solution Driven.
Attendance of company meetings and functions/team building.
Building and maintain multi- level relationship within TTS.
Attendance of company meetings and functions/ team building.
Build and maintain multi-level relationship within TTS.
To be an integral part of your team with the willingness to be coached and guided by senior team members.
To actively pursue innovation and more efficient processes.
To share knowledge with the broader team.
Self-improvement through LMS, GBT and Supplier monthly training.
Assist the team with administration or ADHOC work when necessary.

REQUIREMENTS:

Matric Qualification.
Travel Diploma.

EXPERIENCE IN YEARS:

Minimum 1 year of experience.

KNOWLEDGE:

Beginner’s fares & fare structure course.
Ticketing course.
Ticket reissue course.
Business with charm and savvy.
Customer service course.
Sound geographical knowledge.
Time management.

Work Location: In person

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