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    • This role is ideal for someone with experience providing first-line technical support in a fast-paced IT environment and a passion for delivering excellent…
    • View all D2B jobs - South Africa jobs - IT Support jobs in South Africa
    • Salary Search: IT Support Engineer (South Africa) - Remote salaries in South Africa
    • This role is responsible for ensuring the day-to-day stability, security, and performance of both client and internal IT environments.
    • Job type - Fully remote (within South Africa).
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    • Setup and install Network infrastructure.
    • Installing and configuring hardware and software components to ensure usability.
    • Ensure electrical standards are met.
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    • Experience supporting medical clients, EMR, and HIPAA understanding preferred.
    • You can expect to be equipped with modern hardware, tools that help automate and…
    • This is a fully remote role, supporting end users during US Eastern Standard Time business hours (8:00 AM – 5:00 PM EST).
    • The successful candidate will assist with providing technical support, maintaining IT systems, and ensuring smooth daily operation of computer hardware,…
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    • The IT Support Engineer will be responsible for providing onsite technical support to end-users, ensuring the smooth operation of IT systems, hardware, software…
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    • Valid RSA Driver's License with own transport.
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    • Paid in USD, at a rate of $85–$115/day based on experience.
    • Monthly performance bonus of up to $10/day available on top of base rate.
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    • Paid in USD, at a rate of $85–$115/day based on experience.
    • Monthly performance bonus of up to $10/day available on top of base rate.
    • Provide technical support, troubleshooting and mantainance of the organisation's IT system to ensure smooth, efficient operations and seamless user expirience.
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    • Provide First Line and Second Line Support for all ICT related incidents as experienced by the client staff.
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    • Advanced Network Skills, support and install- Server Support - Cloud Services- Laptop & Desktop Support- CCTV, Biometric, PBX skills will be advantageous.

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Job Post Details

IT Support Engineer (South Africa) - Remote - job post

D2B
South Africa•Remote
R14 000 - R24 500 a month - Full-time

Job details

Pay

  • R14 000 - R24 500 a month

Job type

  • Full-time

Full job description

Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.

We are seeking a proactive and customer-focused IT Support Engineer to join our team. This role is ideal for someone with experience providing first-line technical support in a fast-paced IT environment and a passion for delivering excellent customer service. You will serve as the first point of contact for IT support requests, resolving day-to-day technical issues, managing support tickets, and ensuring users receive timely assistance. Working closely with the 2nd Line Support team, you will troubleshoot hardware, software, Microsoft 365, Windows, and Active Directory issues, escalating more complex cases when required. Experience supporting UK-based companies or working with UK clients will be highly valued as you help maintain reliable IT operations and a seamless end-user experience.

Position: IT Support Engineer

Salary: R14,000 - R24,500 (depending on experience and technical skills)

Working Hours & Conditions: UK business hours; full-time (remote)

Holidays: TBD


Responsibilities:

    • Resolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network-related issues.
    • Administer and support Microsoft 365 and Azure Active Directory (Entra ID), including user account and permissions management.
    • Support and maintain Windows Server environments and assist with general system administration tasks.
    • Investigate system performance issues and identify root causes to ensure optimal system reliability.
    • Troubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and other networking issues.
    • Support backup and disaster recovery processes to maintain business continuity.
    • Maintain accurate technical documentation, including procedures, configurations, and issue resolutions.
    • Liaise with third-party software vendors to resolve complex technical issues and ensure timely resolution.

Requirements


Qualifications:

      • 2 to 4+ years of experience in IT Support, including previous experience in a 2nd Line Support role.
      • Strong experience administering Microsoft 365 and Windows Server environments.
      • Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting.
      • Excellent analytical, troubleshooting, and problem-solving skills.
      • Strong written and verbal communication skills.
      • Self-motivated with the ability to work independently in a remote team environment.
      • Able to remain calm under pressure while managing multiple priorities and resolving complex technical issues.

Desirable

      • Experience with database troubleshooting.
      • Cybersecurity awareness and best practices.
      • Experience supporting SaaS platforms or insurance software applications.

Benefits

Benefits
  • Competitive salary based on experience and skill set
  • 100% remote role — work from home anywhere in SA
  • Paid local holidays aligned with the UK business calendar
  • Opportunities for training and professional growth
  • Work directly with a supportive UK team — no agency middleman
  • Long-term engagement with a stable and growing business
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