We're recruiting on behalf of a growing Australian technology services provider that supports businesses across Australia with cloud, infrastructure, cybersecurity, networking, backup, VoIP, and managed IT solutions.

This is an excellent opportunity for an IT professional who enjoys helping people, solving technical problems, and wants to build a long-term career in technology.

You'll work alongside experienced engineers, gain exposure to modern technologies, and have the opportunity to develop your skills within a supportive and collaborative team environment.

Working Hours

You will work one of the following shifts:

Shift 1

12:00 PM – 8:00 PM AEST
4:00 AM – 12:00 PM SAST

Shift 2

7:00 PM – 1:00 AM AEST
11:00 AM – 5:00 PM SAST

What You'll Be Doing

Providing first-line technical support to business customers
Logging, managing, and resolving support tickets
Supporting Microsoft 365 users and environments
Assisting with desktop, laptop, printer, and mobile device support
Password resets and user account administration
Basic networking troubleshooting
Supporting VoIP and communication systems
Escalating complex issues to senior engineers
Maintaining accurate documentation and ticket notes
Delivering excellent customer service

What We're Looking ForEssential

1–3 years' experience in an IT support or helpdesk role
Basic Microsoft 365 administration experience
Good understanding of Windows desktop environments
Basic networking knowledge
Strong troubleshooting skills
Excellent written and verbal English communication skills
Strong customer service focus
Ability to work effectively in a remote environment

Nice to Have

Experience in an MSP environment
Active Directory experience
Azure exposure
VoIP experience
CompTIA A+, Network+, or similar certifications
Microsoft Certifications
PowerShell exposure

About the Team

This isn't a call-centre environment.

The team works closely together, supports one another, and shares knowledge freely. The company is looking for people who are proactive, reliable, and genuinely enjoy helping customers.

You'll have access to experienced engineers who will mentor and support your development, while giving you opportunities to learn new technologies and take on additional responsibilities as your skills grow.

The ideal person is:

Friendly and professional
Eager to learn
Proactive and dependable
A strong communicator
Comfortable working independently when required
A team player who enjoys helping others
Passionate about technology and problem solving

Why Apply?

This is a fantastic opportunity to gain experience supporting Australian businesses and working in an international technology environment.

You'll be exposed to cloud technologies, cybersecurity, networking, infrastructure, and modern IT support practices while building skills that can help accelerate your career.

For candidates who have considered working internationally in the future, this role provides valuable exposure to Australian business culture, customer expectations, and industry best practices.

Most importantly, you'll be joining a company that values its people, encourages growth, and provides genuine opportunities to progress into Level 2 and more senior technical roles.

Apply Now

Please submit your CV together with a brief summary of your experience, certifications, and salary expectations.

Pay: R17 000,00 - R26 000,00 per month

Work Location: Remote

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