IT Security Technician jobs

Job highlights

• Glencore Coal SA
• Lydenburg, Mpumalanga, South Africa
• Shared Services

Job IDSS 2026/001Closing date22/10/2026Last Updated14/10/2026

In this role, you will be responsible to provide onsite and remote first-line/second-line technical support for all IT systems, end-user devices, and services within the assigned region. This role forms part of the Regional IT Service Delivery structure and is responsible for resolving day-to-day user incidents, maintaining asset accuracy, and ensuring that all activities are logged and tracked via the ServiceDesk platform.

Key Responsibilities

• Providing first-line/second-line onsite and remote technical support to end-users on hardware, software, and connectivity issues.
• Loging all incidents and service requests on the ServiceDesk system, ensuring accurate documentation and timely updates.
• Installing, configuring and maintaining desktops, laptops, mobile/tablet and peripheral equipment
• Resolving incidents and service requests assigned via the Service Desk system timeously and accurately.
• Performing basic physical checks on infrastructure components such as cabling, patch panels, and access points, under the guidance of the IT Administrator.
• Ensuring all issued IT assets (laptops, desktops, mobile devices, printers) are recorded accurately.
• Conducting daily visual checks of site communication rooms (temperature, UPS power, indicator lights).
• Enforcing compliance with IT security, hardware, and software standards.
• Ensuring proper adherence to policies on data handling, backups, and password security.
• Supporting rollouts of new systems, devices, or software by assisting with end-user training.
• Ensuring proper adherence to policies on data handling, backups, and password security.