IT Service Delivery Manager jobs in Cape Town, Western Cape
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View similar jobs with this employerTeleperformanceCape Town, Western Cape 7925- ServiceNow: Proficient in leveraging ServiceNow for incident management, and service delivery optimization.
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- NSC GlobalCape Town, Western Cape
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- Vera SolutionsCape Town, Western Cape
- Demonstrated experience in delivery or service management, including:
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- Vera SolutionsCape Town, Western Cape
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- OryxAlign LimitedCape Town, Western Cape 7530
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- Advania UKCape Town, Western Cape 7441
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- Clicks Group LimitedCape Town, Western Cape
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- Weaver Fintech LtdCape Town, Western Cape
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- Apex GroupCape Town, Western Cape
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- Sigma Connected GroupCape Town, Western Cape 7965
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- TravelLab Africa GroupGardens, Western Cape
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- CV (Christian Vision)Cape Town, Western Cape
- Collaborate with internal teams and service providers to scope initiatives, plan timelines, and coordinate delivery resources across departments.
- TTECCape Town, Western Cape
- Motivates team through engagement, development and feedback geared towards enhancing performance delivery and incorporating best practices.
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- EkcoCape Town, Western Cape 7550
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- EduvosTygervalley, Western Cape
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- GloballiCape Town, Western Cape
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IT Service Delivery Manager (645)
Job details
Pay information not provided
Full-time
Cape Town, Western Cape 7925
Full job description
Overview:
Role Overview
Technical skills
Employment Benefits
Compliance & Governance
Position: IT Service Delivery Manager – BFSI (multi country delivery)
Location: Cape Town. South Africa
Job Type: Permanent
Role Overview
The IT Service Delivery Manager (IT SDM) is accountable for end‑to‑end IT Service Delivery for a large, regulated Banking, Financial Services, and Insurance (BFSI) client, with services delivered by Teleperformance across multiple countries and regions. The role acts as the single point of accountability for service performance, operational resilience, major incident management, and continuous service improvement across all in‑scope geographies.
Qualifications:
Skills and Experience
- Demonstrated track record in IT Service Delivery or IT Project Management.
- Strong expertise in contact centre technologies, networking, security, and cloud platforms.
- Minimum of 3–5 years in an IT Service Delivery Manager role.
- Matric or equivalent qualification (essential)
Technical skills
- ServiceNow: Proficient in leveraging ServiceNow for incident management, and service delivery optimization.
- ITIL Knowledge: Strong understanding of ITIL frameworks and best practices
- Technical Knowledge: Strong expertise in contact centre technologies, networking, security, and cloud platforms.
Employment Benefits
- Medical Aid
- Provident Fund
- Paid Study Leave
- Bursary Programme
- Employee Assistance Programme
- Instant Rewards & Recognition Platform
- Financial Well-being Support
- Onsite Clinic Facilities
- Free Transport provided from 6pm
Key Responsibilities
- Own the global IT service delivery relationship for the assigned BTFSI client across all Teleperformance delivery locations.
- Act as the primary IT escalation and governance interface between the client and Teleperformance.
- Lead and govern Major Incident Management (MIM) activities across regions.
- Ensure consistent SLA, FCR, and service performance across all countries.
- Drive operational resilience planning, testing, and regulatory compliance.
- Oversee transition of new client Lines of Business (LOBs) into BAU.
- Identify and implement continuous improvement initiatives across the global delivery footprint.
Compliance & Governance
- This role requires adherence to Teleperformance and client security, regulatory, and compliance standards. Background checks and regulatory screening are mandatory.
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